Spa Coordinator/Receptionist

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At The Wakefield Mill Hotel & Spa, our company is our people. That's why we are dedicated to hiring outstanding individuals and empowering them to unlock their talent and creativity with a career they feel passionate about. We are looking for an exceptional person to join our fabulous SPA team. If you are a person who likes to smile, is friendly, outgoing, embrace team work and possess the “disease to please”, then we would like to hear from you.

The Wakefield Mill Hotel & Spa is ideally located in the splendid Gatineau Park, only 10 minutes from Gatineau and 20 minutes from Ottawa by auto route 5.

The hotel boasts 42 beautiful and tranquil rooms, 2 dining options, our “Eau Vive” SPA as well as multiple meeting spaces and banquet halls.

Reports to: The Spa Manager

Job Duties/Job Description

Provision of coordination activities directed at guests’ services, administration of Spa procedures and liaison with internal departments, as required.

• Opening and closing spa (procedures)
• Meet and greet guests upon arrival and register their arrival
• Familiarize guests with spa facilities; change rooms, relaxation room, terrace, hot tub and park
• Provide guest with a schedule of the treatments or package they are about to receive
• Confirm reservations in the dining room for spa lunch as required
• Coordinate spa appointments and treatment rooms with spa team as required
• Inform guests of procedures at the Mill (services, security, rules and regulations, etc.)
• Answer all questions from guests staying at the Mill or visiting the spa
• Ensure rules and regulations of the spa are being adhered to by all guests
• Ensure all common areas are kept clean and well stocked
• Propose products for purchase and encourage reservations for guest’s next visit
• Process transactions, confirm payment for services received and ensure keys are returned
• Process payment and provide receipts
• Collect completed comment card as required and ensure the guests stay was enjoyable
• Provide general information of available services, products, tourist attractions of the Mill, spa and the region by phone, in person, by fax or by e-mail
• Redirect in coming calls to the appropriate department as required
• Process complaints to the appropriate manager as required
• Receive guests’ comments and suggestion
• Keep other departments abreast of all guest changes that will impact their department (front desk, house keeping, dining room, etc.)
• Responsible for all lost and found articles
• Maintain the inventory of all products sold and used in the spa
• Answer questions to incoming calls to enable the reservation process for Inn and spa
• Inform guests of reservation procedures: packages, cancellation policy, changes, re-confirmation, etc.
• Assume administrative responsibilities such as ensure availability of products, proper functioning of all equipment, prepare reports, mail delivery and receipt
• Act as a liaison between spa team and spa manager
• Assumes responsibilities of the Spa manager in their absence
• Other related duties
• Job Requirements
• *Training and experience*
• 1 year-Experience working as a spa coordinator/reception
• Secondary high school degree or equivalent
• *Competencies and abilities*
• Bilingual
• Flexibility for working under varying work hours
• Interpersonal skills/Team player
• Problem-solving skills
• Customer service -focused
• Flexible hours (day/evening/weekend)
• Punctual
• Initiative
• Employment Type: Full Time, Part Time

Benefits

• Dental Insurance
• Vision Insurance
• Reduced or Free Meals
• On-site parking
• Work Location: In person