Receptionist

KSCS is looking for an experienced, outgoing, and reliable individual to provide reception services to Kahnawà:ke Shakotiia’takehnhas Community Services Operations Building. Under the supervision of the Executive Assistant (Internal Operations), the Receptionist (Sporadic) provides overall reception duties to the staff and clients of Kahnawà:ke Shakotiia’takehnhas Community Services’ Operations Building.

Department: Organizational Support Services

Duration: Definite (6) month contract, with a three (3)-month probationary period

Salary: Starting at $25.95/hour

Schedule: 35 hrs/week; must be willing to work flexible hours as necessary

Description

Under the supervision of the Executive Assistant (Directors) – Internal Operations, the Receptionist is responsible to provide overall reception duties to the staff and visitors of KSCS’ Operations office. Under general supervision, independently applies learned skills, knowledge, and practical experience to semi-routine tasks associated with the job family using established practices and standard procedures to complete assignments. Receives and directs visitors to appropriate locations and individuals. Operates a multi-line telephone and paging system, maintains staff log, issues and tracks temporary pass cards, and notifies personnel of visitor arrival. Performs related clerical work such as word processing, scheduling of room requests, filing, sorting, mail distribution, and completing unique tasks as assigned. Decisions are straightforward in nature, within clearly defined procedures and are regularly reviewed.

Responsibilities

• Answers telephone calls and greets visitors of KSCS Operations.
• Handles scheduling of room bookings for meetings, appointments, and prepares the rooms.
• Preparation, monitoring, and closing of staff kitchen.
• Performs general office duties.
• Performs any other job-related duties as may be required by the immediate Supervisor.

Communications

• Team Work: Frequently requires a level of collaboration and cooperation to get work or projects complete.
• Advising: Frequently provides information that must be understood and explained.
• Training: Occasionally required to train or give information to stakeholders or clients.

Environmental Factors

• Types of Schedule: Regular work week, occasional flex.
• Stress Factor: Moderate stress (some periods of high stress).
• Deadlines: Some tight deadlines.

Accountability

• To provide services in a manner consistent with the terms and conditions of the employment agreement, the personnel policies, standard operating procedures, and directives.
• To ensure efficient response to all telephone calls and visitors in a timely and courteous manner.
• To ensure all incoming mail and packages are distributed in a timely manner.
• To ensure the meeting rooms and kitchen are clean and presentable.
• Required to maintain strict confidentiality practices.

Education and experience

• D.E.P. in Administration, Secretarial or related field of study with one (1) to three (3) year relevant experience.
• High School Diploma with three (3) to less than five (5) years relevant experience.

Skills and requirements

• Ability to work a multi-line phone system.
• Knowledge of computer programs (i.e.: Microsoft Word, Excel, Outlook, etc.).
• Ability to multitask and make decisions.
• Strong organizational skills and ability to prioritize work as new demands surface.
• Ability to work independently.
• Excellent communication skills.
• Excellent conflict resolutions skills.
• Valid driver’s license and access to a vehicle are a requirement.
• Ability to work flexible hours when required (i.e.: early openings, evenings, weekends, etc.).
• Ability to remain calm in different situations as they may arise.
• Ability to work under pressure.
• Lifestyle must reflect that of a positive role model.

Assets

• Knowledge of Kanien’keha Language.
• Knowledge of French Language.

Online Application

Prepare digital copies (e.g. PDF, Image, Word) of the following documents to upload with your application:

• Download and sign the privacy waiver.
• A copy of a government-issued I.D.
• Resume / CV
• Letter of intent
• Proof of education and/or certifications

Email Application

Prepare digital copies (e.g. PDF, Image, Word) of the following documents to attach to your application:

• Download and complete the job application.
• Download and sign the privacy waiver.
• A copy of a government-issued I.D.
• Resume / CV
• Letter of intent
• Proof of education and/or certifications

Please submit your application with all documents attached to KSCS Human Resources athumanresources@kscskahnawake.ca.

In-person / Mailed Application

• Please print the following documents to include with your application:
• Download and complete the job application.
• Download and sign the privacy waiver.
• A copy of a government-issued I.D.
• Resume / CV
• Letter of intent
• Proof of education and/or certifications
• Printed applications can be delivered to the following address:
• Kahnawà:ke Shakotiia’takéhnhas Community Services
• P.O. Box 1440
• Kahnawake, Quebec
• J0L 1B0
• Canada

Resources for Applicants

For more information, please contact the KSCS Operations Office (KOC) at 1-450-632-8464, or via email at humanresources@kscskahnawake.ca.