Network Systems Analyst

Introduction

The second most important public transportation network in the Montreal metropolitan region, exo operates train, bus, and adapted transportation services for the north and south crowns of Montreal.

At exo, you will find a human-sized organization, looking towards the future and innovation, serving the communities. A work environment where, depending on the nature of the job, flexible schedules and hybrid remote work are encouraged, facilitating the balance between work and personal life.

Working at exo also means enjoying a variety of benefits, such as: free Opus card, group insurance, retirement plan, generous vacation, holidays, sick and personal leave, employee assistance program, free telemedicine service for you and your family, and a very dynamic social club. Join exo!

Under the responsibility of the Chief - IT Services, the Network Systems Analyst is responsible for managing, maintaining, evolving, and supporting the network infrastructure that connects and secures all of the organization's computing environments. They act as a specialist in LAN, WAN, Wi-Fi, VPN, perimeter security, and network management and monitoring tools.

Main Responsibilities

• Participate in technological evolution projects;
• Establish service reports (KPIs) and recommendations/actions;
• Act as a reference for all questions related to the service scope (processes, technology, etc.);
• Troubleshoot, resolve service issues, diagnose accurately, and report problems to vendors;
• Perform tasks with minimal supervision while maintaining high-quality service;
• Respond to user requests and service requests;
• Work with stakeholders to understand how processes are implemented and make changes based on identified risks or workflow issues;
• Plan, design, and deploy network infrastructure (LAN, WAN, VPN);
• Select and configure network hardware and software (routers, switches, firewalls);
• Continuously monitor the network's status and analyze performance;
• Optimize network configuration to improve availability, speed, and reliability;
• Diagnose network failures and apply corrective measures;
• Manage operational incidents and document causes and solutions;
• Install, test, and maintain network equipment and software;
• Establish and apply computer security procedures;
• Conduct security tests, verify compliance, and protect data transiting on the network;
• Write and maintain up-to-date network documentation: diagrams, configurations, procedures;
• Write technical reports and analyses for management;
• Plan and execute network backups;
• Perform routine startups, shutdowns, and operations;
• Integrate new applications and services into the infrastructure;
• Conduct performance and load tests;
• Plan the evolution of network infrastructure according to IT needs;
• Assist users and provide network support;
• Collaborate with IT teams (systems, security, infrastructure);
• Manage telephony, mobile communication, and data transmission services;
• Participate in the operation and evolution of telecommunication networks (RENIR, RITM).

The list of responsibilities and tasks mentioned above is summary and indicative. It is not a complete and detailed list of responsibilities and tasks that may be performed by the position holder.

Normal Job Requirements

Education and Certification

• DEC or bachelor's degree in computer science or a relevant field.

Experience

• 3 to 7 years of experience in a similar role;
• Cisco CCNA / CCNP;
• CompTIA Network+;
• Certified Network Computer Technician (CNCT);
• Cloud certifications (hybrid networks & SD-WAN);
• Linux – LPIC-1 / LPIC-2 (Linux Professional Institute);
• Microsoft certifications (an asset):
• + Microsoft 365 Certified: Modern Desktop Administrator Associate;
• + Microsoft 365 Certified: Fundamentals;
• + Azure Fundamentals;

+ ITIL Foundation.

Skills and Abilities

• Priority management in a critical environment;
• Excellent knowledge of Microsoft SCCM, GPO, IIS, AD, or other remote tools;
• Ability to establish priorities to efficiently handle multiple problems simultaneously;
• Ability to anticipate difficult situations and, proactively, establish appropriate action plans;
• Ability to work under pressure and be comfortable in emergency mode;
• Mastery of networking (LAN/WAN, VPN, firewall, routing, etc.);
• Mastery of network design, implementation, and configuration (LAN, WAN, VPN, VLAN, routing, switching);
• Expertise in routers, switches, firewalls, IP telephony systems, and transmission equipment;
• Ability to install, test, and maintain telecom equipment;
• Competence in network monitoring (performance, availability, traffic);
• Analysis of metrics, anomaly detection, and configuration optimization;
• Knowledge of telecom technologies: telephony, mobile communication, IP/MPLS transmission, radiocommunication;
• Understanding of government or institutional systems (e.g., RENIR, RITM);
• Application and improvement of security procedures;
• Conducting security tests, diagnostics, and protection against threats;
• Identifying network failures, analyzing causes, and applying fixes;
• Installing network hardware/software, validating functionality, and conducting security and quality tests;
• Executing backup, restoration, and continuity procedures;
• Writing and maintaining technical documents, operational procedures, dashboards, and performance reports;
• Understanding the organization's network needs and adapting the infrastructure accordingly;
• Providing network support, explaining technical issues, and assisting internal teams;
• Collaborating with IT teams (systems, security, telecom, infrastructure);
• Effective incident management, precise documentation, and clear decision-making.
• Work Conditions

Employment Period and Schedule

• Full-time permanent employment, i.e., 37.5 hours per week;
• Available to contribute to 24/7 on-call duty, on rotation.
• Location
• Headquarters, 1001 Robert-Bourassa Boulevard, 26th floor, Montreal, Quebec, H3B 4L4

The masculine is used generically to lighten the text. Only the candidates selected after the analysis of applications will be contacted.

Activity Domain: Information Technology and Intelligent Transportation Systems

Executive Direction: Portfolio Projects and Technologies

Employment Status: Permanent

Work Schedule: Full-time

Workplace Type: Hybrid