Customer Approach Specialist

The Customer Approach Specialist is responsible for resolving issues, reconquering, and retaining the most demanding clients in our global network (Americas, EMEA, and Asia Pacific). The role will be in close collaboration with the dealer network, clients, and customer service colleagues.

YOU WILL HAVE THE OPPORTUNITY TO:

Find, negotiate, and propose creative solutions to clients' complex problems through discussions and written communications.

Identify and report client dissatisfaction to higher levels to improve operational processes.

Find a balance between the needs of the company and the needs of the customer through best practices in customer experience.

Establish relationships with other functions and services of the company to mobilize the right resources at the right time to optimize problem resolution.

YOU WILL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING COMPETENCIES AND QUALITIES: Experience in customer service or client relations is required.

Great verbal and written communication skills.

Proven ability to navigate ambiguity and find solutions autonomously.

Good judgment and negotiation and problem-solving skills.

Remarkable interpersonal skills.

Skills in tracking and personal organization of work.

Ability to communicate daily in French and English with internal stakeholders and clients. Spanish is an asset.

The employee will work in Brossard (Quebec).

THE POWER OF DIVERSITY BRP is committed to fostering a culture that invites, connects, and propels the ambitions of employees from all backgrounds and beliefs and experiences. Ultimately, the diversity and uniqueness of our employees stimulate our ingenuity and give us an edge for the future.

For this reason, we place great importance on diversity and strive to always surpass ourselves to create a workplace where every employee feels at home, can thrive, and find meaning in their work.

WHEN IT COMES TO BENEFITS AT BRP, WE PUT THE PACKAGE TOGETHER.

It starts with a solid foundation. We have what you want: An annual performance-based bonus

Numerous paid vacation days A pension plan

Collective savings opportunities

Fully covered health care by BRP

Why not offer you more

• Flexible work hours
• Summer hours that vary by department and location
• A break during the holidays

Educational resources

• Discounts on BRP products
• WELCOME TO BRP

Global leader in the field of recreational vehicles and boats, we create innovative ways to move on snow, water, asphalt, land, and... even in the air. Headquartered in Valcourt, Quebec, our company is rooted in a tradition of ingenuity and particular attention to our customers. Today, we have manufacturing plants in Canada, the United States, Mexico, Finland, Australia, and Austria. We count on nearly 17,000 dynamic people, driven by the deep conviction that at work as in life, what's important is not the destination. It's the journey. Yours.

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