Inventory Control Coordinator

BUILD YOUR CAREER WITH US

Metro Supply Chain is a strategic partner in supply chain solutions for some of the world's most reputable and fastest-growing organizations. For over 50 years, it has excelled in designing integrated, data-driven solutions powered by cutting-edge systems and technologies that address complex and demanding distribution needs. Managing 22.5 million square feet operating across over 190 sites in North America and Europe with a team of 9,000 people, it is one of Canada's largest private supply chain solution providers. Metro Supply Chain was recognized as one of Canada's Top Managed Companies in 2024 for its strategic expertise, innovative culture, and commitment to its employees and local communities.

Hours: Monday-Friday 9:00-17:30; available to work weekends as needed.

Under the responsibility of the Operations Director, the Inventory Control Coordinator will be responsible for maintaining a high level of inventory accuracy through a robust cycle counting process, continuous user training, and transaction audits.

RESPONSIBILITIES

• Maintain the accuracy of inventory, both physically and systemically, by controlling, validating, and tracking inventory movements associated with all processes.
• Investigate inventory issues and report them to the higher level, and strive to continuously refine procedures and processes to improve quality and accuracy.
• Ensure the implementation, maintenance, and compliance with the Warehouse Management System (WMS), including, but not limited to, the item database, item tracking, location maintenance, replenishment, and cycle counts.
• Schedule, coordinate, and perform planned counts, near-zero counts, and physical counts in accordance with internal policies and client requirements.
• Examine inventory discrepancies, adjust inventory records if necessary, determine the root cause, and recommend corrective measures.
• Coordinate the control of damaged and defective products and customer claims, ensuring that any inventory modifications are accounted for and handled correctly, in accordance with client expectations.
• Provide feedback and, if necessary, reports to management regarding operational accuracy from the results of incoming and outgoing audits, inventories, and user system errors.
• Communicate with management and clients about inventory issues, including the existence, cause, and resolution of inventory discrepancies.
• Ensure communication and suggest improvements in inventory and processes.
• Work closely with the operations team to control the flow and placement of inventory in order to maximize efficiency.
• Report on inventory control activity and performance results as defined by management and service level agreements with clients.
• Create and maintain inventory control procedures.
• Assist, if necessary, in training team members on standardized operational procedures.

EXPERIENCE AND EDUCATION

• At least 2 years of practical experience in inventory control using a Warehouse Management System, preferably Red Prairie (RP).
• High school diploma preferred.
• A post-secondary diploma in logistics management is an asset.

REQUIREMENTS

• Excellent written and oral communication skills.
• Good computer skills (MS Office).
• Customer-oriented, with strong customer service skills and a commitment to quality work.
• Good math skills.
• Organized and detail-oriented.
• Ability to solve problems and seek alternative solutions.
• Ability to adapt quickly to changes and work under time pressure.
• Ability to lift loads of 30 to 50 pounds.
• Ability to stand for long periods of time.
• Ability to be flexible in daily tasks.
• Ability to develop and maintain relationships with team members.
• Thorough knowledge and respect for company policies and procedures.
• Open and positive interpersonal style.
• Ability to work independently and as part of a team.

SKILLS

• Customer focus
• Foster culture
• Collaboration
• Problem-solving and decision-making
• Manage change
• Self and others development
• Planning and results orientation
• Communication
• Continuous mindset improvement
• Business and finance sense

What you gain

• work in an environment where safety is our top priority
• the opportunity to advance your career in a growing company
• health, dental, and vision care provided by the company for you and your family
• life insurance, disability insurance
• wellness programs for your well-being and your family's
• social events, employee appreciation days, and community volunteering
• team clothing allowance

We are committed to creating and fostering a diverse workplace where people feel included and valued. We also encourage applications from all individuals who meet the desired profile.

If you need to request accommodations due to a disability or special need at any stage of the recruitment process, please contact a member of our Human Resources team.