IT Agent – IT Support Center

IT Agent – IT Support Center

Technologies *Temporary Position* OUR MISSION

Since 1984, Cirque du Soleil Group has been committed to increasingly creative and fantastical work to constantly push the limits of imagination and surprise audiences! Innovation and creativity are at the heart of our shows and will continue to transcend our future productions around the world.

Today, we have a place for those who have a marked taste for thinking up exceptional products, to ensure the smooth running of operations, to put their ingenuity at the service of their team, as well as to contribute to the valorization of their expertise and develop unique practices at Cirque du Soleil! So don't wait any longer and join the Circassian adventure!

You will meet ambitious and passionate people in the world of entertainment!

YOUR MISSION

Under the supervision of the IT Support Center Service Manager, the agent is responsible for providing technical support to employees, whether in person or remotely. The agent must handle service tickets (requests, incidents, or problems) and be able to diagnose and resolve medium-complexity technical issues. They must offer a professional, courteous, and respectful service, and provide clear guidance to users.

Responsibilities

• Handle tickets opened by users (requests, incidents, problems)
• Diagnose, troubleshoot, and resolve technical issues within the given timeframes
• Transfer complex problems to the service manager
• Collaborate with other team members to resolve issues
• Document resolution steps in the ticketing system
• Ensure user satisfaction by responding effectively and professionally
• Work at the IT Support Center counter

YOUR UNIQUE EXPERTISE

• Diploma in college studies in computer science, information technology, or a related field
• One to three years of experience in a customer service center
• Knowledge of Microsoft software and Windows and Mac computers
• Ability to communicate verbally and write in French and English
• Ability to work under pressure and manage multiple tasks simultaneously
• Ability to work autonomously and in a team
• Customer-oriented and problem-solving skills
• Work is in person at the company's headquarters
• Have initiative and be able to respond in person to clients

We were born from an eclectic troupe. Come live the experience of being yourself every day to create the extraordinary. To live at the pace of creation, production, and distribution of our products, our employer proposition is unique.

HERE IS A GLIMPSE

• A stimulating environment that will allow you to put your creativity to good use
• Beautiful workspaces for our 5-day-a-week office presence policy, with two cafeterias, access to a gym, unique works of art, the Frederick-Back park as a backyard, and much more.
• A culture focused on the development of fair practices and gathering events
• Professional growth focused on high-quality projects to propel your career
• A collective insurance program, REER, and other benefits that we will be pleased to present to you
• Personalized and tailored support for your professional ambitions

*The Cirque du Soleil Group is committed to creating and maintaining a workplace that is accessible and inclusive. Proud ambassador of employment equality, the Cirque du Soleil Group has committed to stopping discrimination based on age, skin color, origins, religion, sex, sexual orientation, and any other characteristic. Neutral and inclusive wording is now preferred for all new job postings.*