Reception Agent

Ensure the smooth running of funeral events by supporting grieving families with kindness while maintaining quality and logistics according to the Cooperative's standards.

693, avenue Nérée-Tremblay, Québec

On call $23.15 to $26.60 per hour

Competition number(s): 26-AASF-2

• Accompany and support grieving families throughout funeral events, ensuring quality reception, respect for rituals, and their satisfaction.
• Organize and prepare venues, equipment, and materials according to the Cooperative's standards.
• Ensure the smooth running of ceremonies, identify and report operational anomalies or risks, and propose improvements to work methods.
• Serve as a resource person for employees, clients, and visitors, while contributing to the integration and training of new employees.
• Complete required administrative documents and collaborate closely with management to ensure service quality.
• Perform any other collaborative tasks.

Education

• High school diploma (DES).

Skills

• Good physical capabilities
• Sense of responsibility and autonomy
• Priority management and organizational sense
• Sense of discretion
• Enthusiasm
• Courtesy, exemplary diplomacy, professional and cooperative approach
• Open-mindedness
• Good communication skills
• Professional image.

Knowledge

• Mastery of multimedia tools.

Experience

• One (1) year of customer service experience.