Head of First Line Service at Champlain RLS

Health Québec Montérégie-Centre is looking for candidates to fill a position as Head of First Line Service at Champlain RLS under the Regional Direction of Access to Medical Services, Integrated Primary Care and Proximity Care (DRASMSPIP). Our facility employs over 12,800 people, 900 doctors with a budget of over $1.7 billion.

Health Québec Montérégie-Centre is a growing organization, forward-looking. Recognized for its teaching activities (affiliation with the University of Sherbrooke and affiliation link with the University of Montreal) and for its two renowned research centers, Health Québec Montérégie-Centre offers a dynamic learning environment and diverse clinical exposure.

Reserved Contests 1. Contest reserved for all Health Québec Montérégie-Centre staff 2. Contest reserved for Health and Social Services Network (RSSS) establishments integrated into Health Québec on December 1, 2024

The incumbent will work in a context of major change and great complexity due to the merger and integration of several establishments with multiple locations, missions, and professions. Added to this transformation is the duty of balancing with a vast and complex legal framework, as well as performance and transparency obligations. This situation requires candidates who have demonstrated a very high sense of responsibility and accountability, management courage, high-level skills in change management and continuous quality improvement, performance, efficiency, and effectiveness, as well as strong budgetary rigor.

Patient (client) experience and population or client responsibility will also be at the heart of all processes to improve access, continuity, and fluidity of services. Thus, the incumbent will actively contribute to the establishment's mission by supporting clinical activities and influencing the organization's service offer and actions. As a manager within the DRASMSPIP, you will be called upon to play a major role in supporting the transformation through a strategic and operational service offer that is accessible, proactive, and integrated.

Summary of Roles and Responsibilities

Under the authority of the Coordinator of Integrated and Proximity Primary Care at Champlain RLS, the incumbent collaborates in the development and delivery of all services and activities belonging to the first-line programs under their responsibility (Reception and General Services at Samuel-de-Champlain CLSC and St-Hubert CLSC, Voluntary Termination of Pregnancy Service, General Nutrition Service, Chronic Disease Care and Intervention Center (CAIMC), and Asthma and Chronic Obstructive Pulmonary Disease Teaching Center (CEAM) for the RLS... in accordance with the mission, philosophy, and orientations of Health Québec Montérégie-Centre. They supervise and ensure close management of a team of 35 ETC. They work closely with other departments to ensure the smooth flow of care trajectories. They monitor the evolution of clinical practices and the quality of care and services, the accreditation process, interdisciplinarity, and the patient experience of the sectors under their responsibility. They participate in the development and mobilization of human resources to meet the challenges of a large organization.

They plan, coordinate, control, and evaluate activities related to these sectors of activity to update the establishment's mission, organizational orientations, and strategies, as well as those of the department. They ensure the management and optimization of human, financial, material, technical, and information resources allocated to them and are accountable for the inherent management of their coordination. They identify and analyze the needs of their group regarding the partnerships and alliances to be established internally and externally and measure their impacts. They adhere to and collaborate in an effective medical-administrative management focused on a culture of measurement, performance, and innovation. In this sense, they define the appropriate indicators for the performance targets identified by their department, recommend them to their immediate superior, and implement the control mechanisms required for their application.

Additionally, they ensure exemplary accessibility to quality care and services for the population and will work on the development of best practices. They will play a key role in the continuous improvement of the quality of services under their responsibility. They will also be called upon to develop innovative new projects within the framework of the transformation of practices towards the ambulatory and to collaborate closely with community organizations.

A highly credible experience manager, the person sought is endowed with a great team spirit. Loyal and courageous, they possess strong skills in change management as well as the ability to creatively resolve complex situations. An effective communicator, they act with rigor as well as a high ethical sense and will ensure the establishment of a positive and collaborative work environment.

Required Qualifications

• Bachelor's degree in nursing sciences;
• Master's degree or second-cycle university diploma in a relevant discipline (an asset);
• Member in good standing of the Order of Nurses and Nurses of Québec (OIIQ);
• Significant experience in first-line services;
• Relevant management experience.

Desired Profile

• Transformational leadership
• Results-oriented management
• Rigor, strong analytical and synthetic capacity
• Ability to manage changes in a complex context
• Planning and organization capacity
• Developed sense of collaboration and interpersonal relationship skills
• Ability to manage complex problems
• Ability to communicate clearly and effectively
• Reserved Contest
• 1. Contest reserved for Health Québec Montérégie-Centre staff;

2. Contest reserved for Health and Social Services Network (RSSS) establishments integrated into Health Québec on December 1, 2024.

Remuneration

• According to the current regulations - Salary class 38 ($96,770 - $125,799)
• Place of Attachment
• RLS Champlain-Charles Lemoyne – Samuel-de-Champlain CLSC (Brossard)
• Start Date
• Desired start date: September 14, 2026
• Application

Interested persons are requested to submit a letter of intent and their CV. Application files must be received no later than August 16, 2026.

Your Application

We thank all candidates who apply, however please note that we will only communicate with those selected to proceed with the selection process. Health Québec Montérégie-Centre applies an equal employment access program and invites Indigenous peoples, visible minorities, ethnic minorities, women, and people with disabilities to apply.

We would appreciate it if you could let us know of any disability that would require technical and physical adaptations to your situation during the selection process. Be assured that we will treat this information with confidentiality.

The masculine gender is used without discrimination and solely to lighten the text.