Operations Director

Riopel Partner Technologique is a company specializing in IT services for business clients. The company supports its clients in managing their technological environments, including IT support, IT projects, infrastructure, security, telephony, cabling, and digital solutions.

As the company continues to grow, it aims to strengthen its internal structure and improve the flow of communication between the management, technical teams, administration, and client needs.

The creation of the Operations Director position is part of this initiative to better structure operations, support teams, and sustain growth.

SUMMARY AND PURPOSE OF THE POSITION

The Operations Director ensures the smooth flow between strategy, management priorities, and the daily execution of operations. They ensure that the right resources are mobilized at the right time, that follow-ups are conducted, that priorities are clear, and that teams can effectively deliver services to clients. They act as a link between the management, technical team, administration, and the operational needs of the company.

TASKS AND RESPONSIBILITIES

Operations Coordination

• Ensure the smooth running of daily operations;
• Coordinate priorities between tickets, projects, emergencies, and client follow-ups;
• Monitor team workload and identify areas of overload or blockage;
• Ensure that requests are addressed within reasonable timeframes;
• Clarify responsibilities, follow-ups, and escalation mechanisms;
• Bridge the gap between management decisions, team needs, and their practical application in operations.
• Team Leadership
• Contribute to the onboarding, integration, and follow-up of employees;
• Participate in performance, behavior, and expectation tracking;
• Support the management of schedules, absences, vacations, and availability;
• Intervene in communication, collaboration, or team climate issues;
• Foster responsibility, mobilization, and collaboration within teams.
• Process Improvement
• Identify operational irritants and propose improvement suggestions;
• Optimize internal processes, follow-ups, management tools, and team routines;
• Contribute to clarifying roles and responsibilities among different stakeholders;
• Ensure that processes are understood, applied, and adjusted when necessary;
• Reduce gray areas that cause omissions, duplicates, or inefficiencies.

Education and Experience

• Bachelor's degree in administration, operations management, project management, or any relevant field;
• IT, IT service management, or continuous improvement training, an asset;
• 8 to 10 years in operations management, team coordination, service management, or project management roles;
• Experience in a services, consulting, or technology company;
• Experience in team management, priority tracking, deadline management, and process improvement;
• Good understanding of the realities of a technical team.

Skills

• Excellent organizational and prioritization skills;
• Proximity leadership;
• Rigor in follow-ups;
• Good communication skills;
• Diplomacy, tact, and judgment;
• Ability to manage multiple priorities simultaneously;
• Sense of structure and continuous improvement;
• Ability to intervene in sensitive human or organizational situations;
• Practical, solution-oriented mindset;
• Ability to maintain an overall perspective.

WHAT WE OFFER

• Permanent, full-time position (40 hours);
• Flexible schedule that adapts to your needs and those of the company;
• Annual salary based on experience;
• Four (4) weeks of vacation;
• Work location in St-Jérôme, in-person, with occasional remote work possibility;
• Comprehensive collective insurance plan;
• Paid lunches for all days;
• Stimulating professional challenges - the company is in full expansion.
• WHY JOIN US?

At Riopel Partner Technologique, you will work in an environment where your voice matters, where team spirit is not just a word on a wall, and where every contribution has a real impact. We believe that work enjoyment and professional rigor go hand in hand, and we are looking for someone who shares this vision.