Customer Service Representative

Is this job for you?: Is customer service one of your priorities?

Do you enjoy solving problems and finding solutions?

WELCOME HOME!

Brick is looking to expand its customer service team. We are seeking enthusiastic individuals with an excellent customer-focused attitude! Team spirit and the willingness to grow within a wonderful career is a winning combination! An enriching experience awaits you at one of our fabulous franchise stores!

Responsibilities

• Answer customer questions and provide solutions in a courteous and professional manner
• Follow up with customers to identify their needs and assist if necessary
• Promote customer loyalty by providing exceptional assistance
• Review order reports and follow up daily
• Perform other tasks as requested

Qualifications

• High school diploma or equivalent
• Customer service-oriented mindset
• Good team spirit
• Ability to perform multiple tasks and maintain organization
• Computer and Microsoft Office proficiency
• Flexibility to work all shifts, including evenings and weekends, as needed
• Exceptional communication skills, both written and verbal (French and English)

Bilingualism (French, English – spoken and written) is necessary for frequent interactions with both English and French-speaking customers, colleagues, and/or internal partners/supplier in our stores across Canada.

Why Brick?:

• A flexible and comprehensive benefits program, including health care, dental care, and para-medical services for you and your family.
• Competitive pay corresponding to your experience
• Career advancement potential with ample access to personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

If you wish to apply for this position, please contact our recruitment team at emplois@thebrick.com.

Attach your resume and tell us why you would be an ideal candidate for Brick! *Brick is committed to implementing fair and accessible employment practices and considering the needs of people with disabilities throughout the recruitment, application, and selection process. If you require any adjustments at any stage of the procedure, please inform the recruitment manager or contact hrhires@thebrick.com*