Manager - Service

Job Title: Manager - Service

Job Type: Permanent

Request Number: 49149

Banner: Super C

Status: Full-time

Super C - Notre-Dame Ouest

Location: 4399 Notre-Dame O St, Montreal, QC H4C 1R9

Hours: 40 hours per week

Work Shifts: Day, evening, and weekend

Are you passionate about customer service and have a talent for management? Join Super C as a Service Manager! You will be responsible for overseeing customer service operations, ensuring an exceptional shopping experience, and ensuring that our customers' needs are always met. Your leadership and problem-solving skills will be a key asset to our team.

We are looking for a dynamic leader with strong communication skills and excellent organizational abilities. If you are motivated by challenges and want to contribute to our store's success, this opportunity is for you. Join Super C and help us provide top-notch customer service!

What we offer you

• Beneficial retirement plan
• Competitive salary based on experience
• Annual bonus
• Collective personal and family health insurance program
• Opportunities for advancement within the company
• A dynamic work environment focused on customer service
• Weekly pay

Your responsibilities as a Service Manager

• Plan and coordinate department activities to achieve sales and profitability goals set by the director, while complying with the applicable collective agreement. Participate in the development of action plans.
• Make purchases and orders for department supplies.
• Ensure the consistency between prices coming from the head office, those from the circular, and those from the optical scanning cash register.
• Conduct inventories of empty bottles, cigarettes, and lottery.
• Authorize refunds following errors in punches, returns of merchandise, etc.
• Perform cash register, store, vault, and lottery reconciliations.
• Be responsible for collecting cashier deposits and recording data.
• Make employee work schedules.
• Ensure the business-to-business operations of the department.
• Ensure compliance with company policies (receiving, security, etc.) and workplace health, safety, and hygiene standards.
• Oversee hiring, welcoming, training, and evaluating employees.

Requirements

• Sec V or equivalent
• 5 years of experience in the food industry, including 1 year as an assistant manager
• Knowledge of the cash register system

Skills sought

• Performance management of employees
• Quality-oriented work/service
• Decision-making
• Team management
• Interpersonal communication
• Motivation
• Autonomy
• Adaptability
• Priority management

*The responsibilities and relationships assigned to this role may change if necessary to achieve METRO's objectives.* *METRO has committed to offering an inclusive work environment that reflects the communities we serve. Therefore, the company values, respects, and leverages the diversity of origins, experiences, and perspectives as it allows us to innovate, make better decisions, and better understand our customers. We will consider qualified applications from all backgrounds to build the best team.* *We encourage you to let us know if your current condition requires adjustments to the recruitment process so that we can accommodate you.* *Please note that we will only communicate with candidates whose applications are selected.* *We respectfully request that agencies not contact us or send us unsolicited applications.*