Community Specialist | Place Ste-Foy

Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that help people move, grow, connect, and feel well. Our success is driven by our innovative products, the importance we place on our stores, our commitment to our employees, and the incredible connections we build in every community we are a part of. As a company, we strive to create positive change to build a healthy and prosperous future. This includes creating an equitable, inclusive, and growth-oriented environment for our employees.

The Community Specialist is responsible for executing the store's community strategy, which includes interacting with the community through relationship-building, events, and other activities, as well as supporting lululemon influence marketing and participation in local studio activities. They create and maintain key relationships with local lululemon ambassadors and other relevant and influential community partners with synergistic value. The Community Specialist also provides a world-class guest experience (i.e., customer experience) when working on the store floor while incorporating their community perspective into the guest relationship.

Key Responsibilities

• Collaborates with the store management team to bring the community strategy to life (through the pillars of community foundations) and the guest experience.
• Manages and maintains key relationships (e.g., with ambassadors, Sweat Collective program members, studio owners, or lululemon Studio partners) to increase guest acquisition and retention.
• Interacts with the local community to discover future ambassadors or partners and enhance the store's reputation as a community hub.
• Communicates with guests on the floor to assess their unique needs, provide product technical education, and integrate multi-platform programs into a seamless guest experience from start to finish.
• Participates in local and regional community events, supports and/or organizes them.
• Executes the influence marketing strategy through community partners and ambassadors.
• Evaluates community-related sales and performance metrics to provide information or recommendations to the store management team regarding events, projects, or community initiatives.
• Promotes a respectful and inclusive team environment by welcoming and celebrating differences to ensure a favorable, productive, and enjoyable experience for all team members.
• Job Requirements
• Eligibility
• Must be legally authorized to work in the country where the store is located.
• Must have the ability to commute to the assigned store using reliable transportation.
• Work Schedule and Availability
• Work hours may vary depending on store needs.
• Work shifts typically occur in the mornings, afternoons, evenings, weekends, and holidays.
• Additionally, during busy periods, special events, or other circumstances, some employees' schedules may include early mornings or late evenings/overnight shifts.

Experience

• One year of cumulative experience in customer service or customer engagement, local marketing, brand engagement, or community development.
• Desired Qualifications (i.e., preferred, but not required)
• Education: High school diploma, general studies, or equivalent or higher education.
• Experience (not necessarily related to the essential job function): building or maintaining relationships with clients, groups, or partners; motivating team members to achieve goals or complete activities.
• Our Needs
• Inclusion and Diversity: Creates/supports an inclusive environment that values/celebrates differences.
• Integrity: Behaves honestly, fairly, and ethically.
• Relationships and Partnerships: Is able to form professional relationships with team members and guests; develops partnerships across the company and community.
• Planning and Organization: Plans and organizes work in a clear and effective manner to ensure it is completed according to priorities.
• Collaboration and Teamwork: Works productively with others and supports them to achieve common goals; seeks to create connections, partnerships, and diverse perspectives.
• Learning Mindset: Demonstrates curiosity, openness to feedback, and a commitment to learning new skills and improving them to grow and evolve continuously.
• Autoleadership: Takes responsibility for one's own actions; motivates others to adhere to goals and initiatives and supports them.
• Interactive Communication: Effectively communicates information and understands shared information while interacting with others.
• Professional Context (e.g., environment, interactions, physical)
• The incumbent may work in multiple locations and environments, such as a store with bright lights and loud music, as well as in various locations throughout the community.
• The incumbent must form new relationships, consolidate community partnerships, and participate in fitness or movement-related events.
• The incumbent's work is done in a team setting, but also independently and sometimes with a computer or other technical devices.
• Compensation and Benefits
• Base Pay Range: $20.25 to $23.30/hour, subject to local minimum wage
• Target Bonus: $2.00/hour
• Total Base Pay Range: $22.25 to $25.30/hour

lululemon's compensation offerings are based on a performance-based pay philosophy that rewards individual and team exceptional performance. The base pay is based on market location and may vary based on knowledge, skills, experience, and internal equity related to the position. As part of our offering, permanent employees in this position may be eligible for our competitive annual bonus program, depending on the program's eligibility requirements.

At lululemon, our priority is to invest in our employees. We believe that when life goes well, work goes well. We strive to become the company that attracts inclusive leaders by offering them the opportunity to grow and foster the well-being of all. To express our appreciation to our teams for their performance and commitment, our total bonus offerings also include elements of professional development, well-being, and personal growth:

• Extended medical, dental, and mental health benefits;
• Paid time off;
• Company contributions to savings and retirement plans;
• Generous employee discounts;
• Fitness and yoga classes;
• Outstanding parental leave program;
• Rich catalog of development courses;
• Peer networks, mentorship programs, and leadership series (among others).

This job posting is for an existing open position. When a new temporary store opens, the initial positions are considered new open positions. Any future openings at the same location will be classified as existing open positions.

Note: Incentive programs, benefits, and perks are subject to certain eligibility requirements. The company reserves the right to modify these incentive programs, benefits, and perks, in whole or in part, at any time and without notice.