Level 2-3 Support Technician

Do you want to evolve in a friendly environment, surrounded by a passionate team, while facing stimulating challenges in the IT world?

At Mon Technicien, team spirit and collaboration are at the heart of our success. Here, every person counts and truly contributes to collective success.

For over 25 years, we have been supporting a loyal and diverse clientele. Our team of over 60 specialists puts their expertise and energy at the service of our clients, day after day.

We believe that an inspiring, flexible and human work environment is the key to performance... and especially to job satisfaction. At our company, you will find a place where your professional development is encouraged, where your ideas are listened to, and where you can take on challenges that match your talent.

Benefits that really make a difference

• Complete group insurance: life, disability, medication, dental
• REER with employer contribution: we build your future together
• Flexible and paid vacation: you choose your dates
• Flexible hours to balance work and personal life
• Flexible remuneration: adjust your salary to your choice (in cash, in additional vacation days or in a la carte services)
• Telemedicine to avoid unnecessary trips
• A la carte services: restaurants, shows, private health, getaways...
• Discretionary leave in addition to your vacation

An environment that makes you want to come to work

• Modern offices with relaxation spaces: darts, foosball, puzzles, board games
• Snack bar: apples, coffee, popcorn, slush
• On-site showers for cyclists or athletes
• Memorable social activities: 5 to 7, go-karting, kitesurfing, Cessna flight, comedy shows
• Summer schedule: Fridays starting at 12 PM
• Varied and stimulating projects: no routine, 100% challenge
• Continuous training with Mon Technicien University
• Real advancement opportunities: real responsibilities, not just a desk closer to the window
• Well-being tracking with Officevibe

Exclusive benefits

• Access to a private island with a chalet to completely unwind
• Access to Maestria: a luxury condo in the heart of Montreal to enjoy festivals and cultural buzz, with family or friends
• Parents on the go: free babysitting 1 night/month to enjoy a moment as a couple or with friends
• Share Club: promotes collaborative economy and reduces our ecological footprint

And much more! The best is really to come and see for yourself how Mon Technicien stands out from other employers. It's no wonder we have been awarded the Great Place to Work since 2019.

YOUR DAILY ROUTINE

Do you want to put your expertise at the service of a talented team, where every technical challenge becomes a source of motivation?

Here's what you can expect:

• Analyze, diagnose and solve various issues in remote support
• Ensure customer satisfaction through rigorous follow-ups
• Become the reference for complex escalated tickets
• Contribute to workshop management (pre-configuration of workstations, routers, switches, NAS, cloud backup systems, etc.)
• Share your expertise and ideas during team meetings
• Play a key role in varied projects in collaboration with client managers
• Develop your skills alongside a passionate and devoted team of experts
• YOUR PROFILE:

Relationship and communication

• You excel in customer relations and problem-solving
• You can simplify technical concepts

Network and infrastructure

• Mastery of network and security environments (Firewall, Routing, VPN, VLAN, QoS, fiber, Wi-Fi)

Virtualization and storage

• Experience with VMware, vCenter and vSphere
• Good knowledge of storage solutions (NAS, SAN, vSAN)

Systems and cloud

• Mastery of Windows Server environments
• Experience in backup and replication (Microsoft Azure, AWS, etc.)

Experience and languages

• >5 years of experience in a similar role
• Experience in multi-client environments
• Bilingual (French and English)

What are you waiting for to apply?

The only regret you will have is not having done it before!

Employment type: Full-time, Permanent

Salary: $27.00 to $31.00 per hour

Location: On-site