Project Manager

Under the supervision of the Customer Projects Manager, the Project Manager is the main point of contact for the client. From the receipt of the signed quote to the shipment of the order. It is the project leader ensuring the progress of customer projects by being the liaison between the different departments of Norbec (Sales, Estimation, Design, R&D, Production, Logistics, Installation and Customer Service).

Job Responsibilities

Work in collaboration with the estimation team in the case of major and complex projects so that the evaluations communicated to customers are as accurate as possible;

Review quote requests and customer POs;

Make quote requests based on customer needs (resale products not listed to suppliers, logistics);

Negotiate storage fees if necessary;

Participate in project governance:

Contribute to launch meetings with all stakeholders (R&D, Sales, etc.), if additional information is needed, plan and lead a launch meeting;

Plan and lead launch meetings with customers, the sales service for complex projects;

Plan and lead meetings with the production and procurement departments for customer order tracking (Coordinate production and shipment dates);

Ensure communication and follow-up with the client from start to finish of the project, in order to obtain missing information in the files or resolve discrepancies and finally give visibility to customers regarding the progress of their project;

Make approval drawing requests if necessary using the form provided for this purpose and validate them upon receipt before sharing them with customers. In the case where multiple drawing revision requests are initiated by the client, the Project Manager is responsible for informing the client of the additional cost. In this case, the Project Manager is responsible for using the specific revision tag so that the drawing team can proceed as quickly as possible and if the engineer's stamp is required, request it;

Create orders in Epicor and follow them up in the system until closure;

Track job sites;

Provide support for after-sales service if necessary;

Track the profitability of affected projects (costs, quality, time);

Coach and train team members as needed.

Required Education and Experience DEP or DEC in estimation, project management, architecture or equivalent training;

Minimum of 5 years of experience in a similar position;

Experience in the construction industry or manufacturing environment (asset).

Key Skills Required

Goal-oriented and customer service focused;

Reading of plans and quotes;

Proficiency with the Office suite;

Knowledge of AutoCAD (asset);

Reading of plans and quotes;

Knowledge of integrated management software (ERP);

Knowledge of e-Plans measurement reports;

Knowledge of the different stages of a project's lifecycle;

Knowledge of SharePoint.

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