Assistant Store Manager

Customer Service

• Lead your team and provide continuous coaching and oversight to ensure the application of service model standards for each customer
• Manage the intercompany operational function of L’Équipeur commercial, including order entry and management, as well as team coaching, to ensure accurate and timely orders and deliveries to customers
• Provide an exceptional omnichannel experience by offering in-store e-commerce sales and executing e-commerce orders according to defined service levels
• Support the customer experience by ensuring fast stock treatment and movement to the sales area

Operations

• Implement and communicate all operational procedures, processes, and policies and ensure compliance
• Provide performance measures, process improvements, and Lean techniques (how, when, who)
• Lead the store stock movement teams and ensure accuracy
• Manage the planning and tracking of execution of shipping and receiving processes, e-commerce handling activities, cash management systems, operational systems, and compliance
• Participate in the preparation and execution of annual inventory counts
• Apply and ensure compliance with all policies and procedures related to loss prevention, cash management, verification, and health and safety at work
• Be responsible for meeting the annual loss prevention objectives through team education, application of loss prevention standards, and strict stock control
• Assume responsibility for the operation of the store

Training

• Coach and foster the development of the store team through clearly defined expectations, communication, coaching, feedback, and continuous support
• Create and communicate the daily action plan for operational activities and the store
• Provide assistance to the store general manager in coaching to improve performance gaps and ensure continuous coaching to improve the team
• Communicate clearly and concisely with the team, leading effective shift start meetings, meetings, and coaching sessions
• Follow up with the team to ensure that required training is completed on time

Leadership

• Motivate the team and continuously increase performance through recognition programs, in-store competitions, customer compliments, etc.
• Respond to performance management expectations (feedback/coaching); this includes applying progressive discipline when necessary
• Encourage and maintain a positive and stimulating work environment

What You Bring

• Demonstrated ability to coach, act as a mentor, and ensure the development of the department and store team through the definition of expectations, communication, coaching, feedback, and continuous support
• Demonstrated ability to design and manage a daily plan for the department and store
• Excellent communication, training, and mentoring skills
• Excellent organizational skills
• 3 to 5 years of retail work experience required
• Drive, enthusiasm, and a desire to succeed
• Basic computer skills are an asset
• We Are Always Looking for Great Talent! In Addition to a Competitive Salary, We Offer:
• Comprehensive health and retirement benefit programs
• Performance incentives
• Other benefits to support your well-being
• Professional growth opportunities and product discounts

Our typical salary range is between $34,800 and $52,200. Salary decisions also depend on other factors such as your experience, job-related knowledge, skills and abilities, store size and market location, industry references, internal equity, and other role-specific requirements.

About Us

At L’Équipeur, we want you to experience an extraordinary career by contributing to making our brand the first destination in Canada for workwear and all-weather clothing and footwear. As one of Canada’s leading apparel retailers and a key member of the Canadian Tire family of companies, L’Équipeur stands out for its commitment to comfort, quality, and style. L’Équipeur is a leader in the development of innovative and quality products through its range of workwear, footwear, and accessories, including dynamic and exclusive in-house brands. Join us, there’s a place for you here!

Our Commitment to Diversity, Inclusion, and Belonging

At Canadian Tire Corporation, we are committed to fostering an environment where the sense of belonging is thriving and where diversity, inclusion, and equity are an integral part of everything we do. We believe in creating an organizational culture where people are always treated with dignity, respecting religion, nationality, sex, race, age, perceived ability, spoken language, sexual orientation, and the identity of each individual. We are united in our goal of being here to contribute to improving life in Canada.

Accommodations

At Canadian Tire Corporation, we strongly hold our core value of inclusion. We welcome and encourage candidates from groups seeking equity, such as racialized people, Indigenous peoples, 2SLGBTQIA+ community members, women, people with disabilities, and others. If you need accommodations to apply for this position or during the interview process, please let us know when you contact us, and we will work with you to meet your needs.