Credit and Accounts Receivable Analyst

For the needs of its Lévis site, Aliments Sofina Inc. is looking for an Accounts Receivable Analyst – Deductions and Resolution. Reporting to the Credit and Accounts Receivable Sector Manager, the person holding this position will play a key role in controlling accounts receivable by ensuring the analysis, documentation, dispute, and follow-up of deductions, payment discrepancies, and customer claims.

RESPONSIBILITIES

• Analyze and follow up on customer deductions, partial payments, chargebacks, claims, and disputed balances to determine their validity and required treatment;
• Review, analyze, and document payment discrepancies, residual balances, and unresolved accounts receivable items until their closure;
• Gather, validate, and organize the necessary supporting documents, including PODs, invoices, credit notes, price proofs, agreements, and customer communications;
• Prepare and submit claims to customers through the appropriate customer or retailer portals;
• Monitor open claims, perform required follow-ups, and ensure compliance with claim deadlines and windows to minimize loss of recovery opportunities;
• Coordinate with internal teams, including sales, customer service, logistics, transportation, and finance, to obtain the required information for case processing;
• Maintain accurate and complete notes, files, statuses, and supporting documents for each case to ensure clear visibility on open cases;
• Participate in accounts receivable control and cleanup, including aged items, unclarified balances, and cases requiring structured follow-up;
• Identify recurring trends, root causes, and operational issues related to deductions, claims, or discrepancies impacting the quality of accounts receivable;
• Escalate blocked, recurring, or high-risk cases and contribute to strengthening follow-up discipline, amount recovery, and accounts receivable control.

REQUIRED QUALIFICATIONS

• Hold a bachelor's degree in business administration, accounting, finance, or any other relevant field;
• Possess three (3) to five (5) years of relevant experience in a role related to accounts receivable, deductions, customer disputes, claims, or operational financial analysis;
• Any equivalent combination of education and experience will be considered;
• Demonstrate strong analytical, organizational, documentation, and follow-up skills;
• Have excellent ability to manage priorities, deadlines, and multiple cases simultaneously;
• Possess strong communication and collaboration skills with internal teams and customers;
• Be proficient in Microsoft Office Suite, particularly Excel and Outlook;
• Have an intermediate to advanced level of English, both oral and written, to communicate with English-speaking customers;
• Knowledge of customer portals, EDI, e-commerce, Power BI, and an ERP or accounting system such as FDM4 will be considered an asset.
• WORK CONDITIONS

Conditions of employment for executive and professional employees, class 5.

Peace of mind from your first day with us

• Complete and modular group insurance;
• Defined contribution pension plan;
• Employee and family assistance program including 24/7 telemedicine services;
• Employee discount store access;
• Benefits program, which gives you access to other privileges according to your needs;
• Work-life balance and flexible schedule;
• Telework policy;
• Employer-paid and encouraged professional training and development program;
• 12 paid holidays per year;
• Competitive vacation weeks;
• Free parking;
• Modern and bright workspace;
• Free coffee and a distinguished café and restaurant are also accessible via your workplace!