Bilingual - Field Account Manager

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

The role you'll play

As a Field Account Manager, you will be the representative of ClassPass in your region — you will build strong relationships with our most strategic partners and turn every interaction into an opportunity for enhanced collaboration. This role is ideal for a person who thrives on the field, enjoys creating real-time connections, and easily spots growth opportunities. You will balance strategic thinking and dynamic execution, fluidly moving between your local market and other high-potential cities in your region.

• Manage and develop a portfolio of top-tier fitness and wellness partners through strategic upsell and retention initiatives
• Spend at least 70% / 80% of your time on the field, with frequent travel to other markets in your region
• Regularly conduct in-person visits, drop-ins, and meetings to strengthen relationships and achieve goals
• Use a combination of field sales and remote sales tactics to stay connected, including phone, email, social media, and other channels
• Proactively identify challenges faced by partners and propose ClassPass solutions that create mutual value
• Develop a strong local presence within the fitness and wellness community — you will be the go-to for news and upcoming trends
• Exceed monthly upsell and engagement goals through creativity and responsiveness
• Delegate transactional requests to support teams while ensuring your partners feel prioritized and supported

Expected Travel

• Travel will account for approximately 70 to 80% of your time, with a mix of day trips locally and overnight trips across several nights.
• Travel will primarily be regional, but may occasionally extend beyond the assigned territory as needed by the company.
• Travel may include overnight stays and variable hours depending on client needs and territory coverage.
• Travel will be by car and/or plane, requiring a high level of flexibility to maximize client engagement and territory coverage.

The experience you bring

• More than 2 years of experience in end-to-end B2B sales or account management, including field sales experience
• A consistent history of meeting or exceeding performance quotas and goals
• Strong negotiation skills, with a solutions-focused approach
• In-depth knowledge of your regional fitness and wellness market, with an active professional network
• Ease in cold prospecting and developing existing relationships through various channels
• Ability to identify and participate in networking events that strengthen the brand's local presence
• Proficiency in Salesforce, Salesloft, and Microsoft tools to manage the sales pipeline and partner success
• Salary Transparency

Playlist intends to offer all team members competitive, motivating, fair, and equitable salaries. The goal of Playlist's compensation program is to be transparent, attract potential talent, meet the needs of current employees, and encourage team members to stay within our organization.

Actual compensation packages are determined based on several factors specific to each candidate, including, but not limited to, skills, level of experience, certifications, and specific location of work.

The base salary range for this position in the United States is $67,350 CAD to $89,800 CAD. The total compensation package for this position may also include performance bonuses, benefits, and/or other incentive compensation plans applicable.

Have we piqued your curiosity?

Sound like the role for you? We'd love to hear from you! Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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