Regional Lead, Engagement & Operations - Quebec

Position Type: Full Time

• Department: Clinic Solutions
• Work Location: Quebec
• Work Arrangement: Travel up to 75%
• Work Hours: Monday to Friday - standard business hours
• Travel Required: Yes

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful integrated technology and cross-functional teams. Our core capabilities include specialty pharmaceutical services, customized warehousing, wholesale, and distribution solutions, patient support programs, and clinic and healthcare professional services.

Join our team! But let us first tell you why we love working here:

• We are a Canadian company with locations across Canada.
• Our state-of-the-art facilities enable us to deliver high-quality products and services.
• We have the opportunity to be part of a winning, high-performing team.
• Our organizational culture is stimulating and collaborative - we truly support our people!
• The work environment is flexible and promotes a healthy work-life balance.
• We have a diverse and inclusive culture where your talent and commitment to excellence are welcomed and valued.
• It's a fast-growing environment where learning and growth opportunities are supported by top-tier internal training and development programs throughout the year.
• Quarterly virtual social events!
• The offered position:

We are looking for a Regional Director, Engagement and Operations, who is both strategic and field-based, to lead and grow our presence in Quebec. This leadership role is responsible for the performance of the region - driving strategy, strengthening partnerships with clinics, and ensuring solid operational execution across programs and therapeutic areas.

As a regional leader, you will bridge the gap between strategy and execution, through active field presence and regular interactions with clinics and partners across the province. This is a key, highly visible role that combines strategic vision and hands-on involvement, allowing you to understand the market realities while supporting sustainable growth.

A day in the life of (what you'll do here):

Drive regional strategy and performance

• Define and implement the strategy for Quebec, in alignment with national priorities
• Be accountable for the region's results (growth, engagement, operational performance)
• Identify development opportunities with clinics, services, and therapeutic areas
• Translate strategic directions into actionable plans with measurable outcomes

Be field-present

• Ensure regular presence in clinics across Quebec
• Build strong and trusted relationships with healthcare professionals and partners
• Understand the realities, challenges, and opportunities within clinics
• Use field learnings to adjust strategies and improve programs

Strengthen partnerships with clinics

• Ensure the quality and sustainability of relationships with clinics
• Intervene in more complex or strategic situations as needed
• Ensure a consistent and high-quality experience at every touchpoint
• Anticipate and manage risks related to engagement or satisfaction

Ensure operational excellence

• Lead the execution and continuous improvement of programs and processes
• Establish efficient and scalable ways of working to support growth
• Identify pain points and propose concrete solutions
• Oversee the deployment of new initiatives, services, or programs

Support PSP integration

• Ensure good integration of patient support programs (PSPs)
• Collaborate closely with field case managers (FCMs)
• Improve the overall experience of clinics and patients
• Ensure effective management of issues and follow-ups

Collaboration and influence

• Work collaboratively with medical, PSP, business development, and executive teams
• Serve as the primary point of contact for the region
• Share field insights to support decision-making
• Actively contribute to organizational initiatives

Performance tracking

• Define and track key performance indicators (KPIs)
• Monitor trends in engagement, operations, and program performance
• Present updates and recommendations to leadership
• Foster a culture of performance and continuous improvement

What you need to succeed

• Significant experience in leadership within the healthcare, pharmaceutical, or clinical engagement domain
• Demonstrated ability to drive a regional strategy and deliver results
• Strong field presence and comfort building personal relationships
• Experience in optimizing programs and operations
• Excellent relational and influencing skills
• Strategic mindset and business acumen
• Bilingualism (French and English) is an asset
• Experience with patient support programs (PSPs) is a plus
• Availability to travel regularly across Quebec

What makes you an ideal member of our team

• Your commitment to delivering a high level of service to internal and external clients.
• You adapt easily and have proven yourself during periods of organizational growth and change.
• You have demonstrated your ability to inspire trust and influence at multiple levels.
• You have a straightforward communication style that has an impact.
• You have an exceptional sense of organization and are capable of establishing effective working relationships with colleagues, leadership, and stakeholders.
• Why join Sentrex?
• We value our employees! We offer our full-time permanent employees:
• A competitive salary and generous annual leave;
• A well-being program (five paid days for your well-being!);
• Paid sick leave;
• A competitive benefits package, including dental insurance, supplementary health insurance, accidental death and dismemberment insurance, long-term disability insurance, life insurance for the employee and their dependents;
• Equal contribution plan to the REER
• An employee assistance program.

Sentrex Health Solutions is proud to be an employer committed to the principle of equal access to employment. We demonstrate this through our commitment to diversity, inclusion, belonging, equity, and accessibility. We offer a safe space where all team members can express their individuality.

We encourage you to apply and accept all job offers. Please note, however, that only candidates who meet the job requirements will be invited for an interview. We can offer accommodation measures, upon request, to candidates who participate in the selection process.

Recruitment officers at Sentrex may use artificial intelligence tools to assist them in the recruitment process.