Account Coordinator

*English version below*

Account Coordinator

ABOUT US

Inspired by fine timepiece makers, Bixlers was founded in 1785 to create a fine jewelry atelier that applies the precision and craftsmanship of fine watchmaking to luxury jewelry manufacturing. Today, Bixlers handcrafts exceptional fine jewelry in North America, rivaling the finest European jewelry houses.

POSITION SUMMARY

Bixlers is seeking a highly organized and customer-focused Account Coordinator to support our manufacturing clients and internal teams throughout the order fulfillment process.

This role combines customer support, order coordination, and production administration. The successful candidate will serve as a key liaison between clients and internal departments, ensuring orders move efficiently through production, timelines are met, and clients receive exceptional service throughout the manufacturing process.

This position is ideal for someone who enjoys coordinating multiple priorities, solving problems, and delivering an outstanding customer experience in a fast-paced environment.

KEY RESPONSIBILITIES

Account Coordination & Client Support

• Serve as a primary point of contact for assigned client accounts.
• Build and maintain positive client relationships through proactive communication and exceptional service.
• Provide clients with order updates, production timelines, and delivery information.
• Prepare quotations and assist with new client onboarding.
• Respond to client inquiries and coordinate the resolution of service requests and returns.
• Support Account Managers and Sales representatives as needed.

Order & Production Coordination

• Coordinate customer orders from receipt through final delivery.
• Monitor production schedules and follow up on priorities and deadlines.
• Collaborate with Design, CAD, Production, and Quality teams to ensure client requirements are met.
• Perform final order reviews to verify accuracy prior to shipment.
• Prepare and distribute regular production status reports.

Administrative Support

• Maintain accurate customer and order information in Microsoft Dynamics 365 Business Central.
• Assist with production order entry and manufacturing documentation.
• Coordinate with vendors and external partners as required.
• Support shipping documentation, invoicing coordination, and order reconciliation.
• Maintain organized records and ensure documentation is complete and up to date.

QUALIFICATIONS

• College diploma or university degree in Business Administration, Commerce, Operations, Supply Chain, Logistics, or a related field.
• 2–3+ years of experience in account coordination, customer service, order management, production coordination, or a similar role.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Strong attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office, particularly Excel.
• Experience with Microsoft Dynamics 365 Business Central is considered an asset.
• Experience in jewelry, luxury goods, fashion, manufacturing, or custom products is considered an asset.
• Strong English communication skills (spoken and written) are required.

WHAT WE OFFER

• Opportunity to work with a historic luxury jewelry brand.
• Collaborative and supportive team environment.
• Competitive compensation package.
• Career growth opportunities within a growing organization.
• Fast-paced and dynamic manufacturing environment.
• Job Types: Full-time, Permanent

Benefits

• Dental Insurance
• Supplementary Health Insurance
• Life Insurance
• Vision Insurance
• Paid Time Off

Experience

• Sales/Account Management: 3 years (Required)
• Language:
• English (Required)
• Work Location: In person