Reservation Agent

Do you dream of working at a Relais & Châteaux? In an internationally renowned hotel with a dining service that stands out for its Hotel-Boutique concept, its originality, its values, and its exceptional personalized customer service? Are you looking for a company that stands out for its team spirit and dynamism? We are looking for people like you to contribute to our success and provide a quality customer service that meets our reputation.

We are proud to be one of the 580 Relais & Châteaux members, an international association of independent hotels and restaurants.

The Reservation Agent, reporting to the Revenue and Reservations Manager, is responsible for managing reservation requests, advising clients on our products and services, and ensuring an exceptional experience from the first contact.

Responsibilities

• Respond to reservation requests by phone, email, and online platforms.
• Process, modify, and cancel reservations according to established procedures.
• Inform clients about rooms, suites, packages, culinary experiences, and hotel services.
• Identify clients' needs and recommend the most suitable products.
• Maximize revenue through suggestive selling and promotion of complementary services.
• Ensure the accuracy of information related to reservations, clients' preferences, and the establishment.
• Collaborate with various departments to ensure a smooth and personalized experience.
• Perform administrative follow-ups related to reservations and payments.
• Follow up with travel agents.
• Verify commissions.
• Perform any other related tasks.

Requirements

• Tourism, hospitality, or related field education, or relevant experience.
• Experience in customer service or hotel reservations, an asset.
• Excellent French and English language skills, both spoken and written.
• Ability to provide professional service in a high-end environment.
• Strong organizational skills and attention to detail.
• Sales and communication skills.
• Team spirit and positive attitude.

Desired Skills and Abilities

• Strong interest in customer service;
• Professional attitudes and behavior (teamwork skills, autonomy, dynamism, initiative, honesty, versatility, sense of initiative, sense of organization and responsibility);
• Quick execution and tolerance for work under pressure;
• Sales skills.

Additional Information

• A prestigious and stimulating work environment
• On-site training and advancement opportunities
• Provided meals, uniforms, employee discounts
• Access to culinary and cultural events