Customer Service Coordinator

Customer Service Coordinator

Canacoustics – Montreal (Lachine), QC

• Salary: $21.50 - $25.00 per hour
• Location: Montreal (Lachine), QC - On-site
• Schedule: Monday to Friday, 8:30 AM to 5:00 PM (No evenings or weekends)
• Benefits: Free on-site parking, quick and easy access to Highways 13, 20, and 40, fully equipped kitchen with free coffee and beverages, collaborative and dynamic work environment
• The Opportunity:

Canacoustics designs and manufactures high-end architectural acoustic panels. We are growing rapidly and are looking for an organized, unflappable individual to manage our incoming flow of inquiries (product questions, samples, pricing) and support our founders. You will be the central hub of our team, ensuring we maximize every sales opportunity.

Your Main Responsibilities

• First Point of Contact: Manage all incoming phone calls and emails with warmth, speed, and clarity.
• Inquiry Management: Independently handle straightforward requests (product specifications, delivery times, sending samples).
• Internal Routing: Quickly sort and route complex inquiries to the appropriate internal team members (estimating, production, sales).
• Relationship Management: Keep clients informed and engaged while their custom quotes or orders are being processed.
• Process Tracking: Keep our CRM systems and databases updated to ensure no requests are lost or duplicated.

Profile Needed

• Bilingualism: Perfectly bilingual in French and English (spoken and written). *This requirement is essential due to our pan-Canadian and US client base outside of Quebec.*
• Experience: 1 to 3 years of experience in customer service, inside sales, or order management.
• Major Asset: Experience in the manufacturing sector, fabrication, or building materials (flooring, tiling, coverings).
• Skills: Proficiency with technology (Excel, CRM), exceptional organizational skills, and the ability to stay calm during high-volume periods.
• Legal: Legally authorized to work in Canada.
• Why Join Us?

This is not a traditional receptionist role. You will directly shape the customer experience from day one. Through deep exposure to our products, operations, and clientele, this role is designed to be a true stepping stone toward estimating, account management, or project coordination as Canacoustics continues to grow.

Pay: $21.50-$25.00 per hour

Benefits

• On-site parking

Experience

• Customer Service: 1 year (required)
• Language:
• English and French (required)
• Work Location: In person