Senior Integration Specialist - Enterprise

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Company Description

Headquartered in Montreal, Detroit and Munich, Vention helps manufacturers automate their operations in record time with the only hardware and software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across 5 continents and we have the privilege to work with a significant proportion of Fortune 500 manufacturers, from space rockets, to electrical cars, to robotics.

At Vention, you’ll work alongside driven and talented people who care deeply about their craft and the impact they create. We’re a team of high achievers who grow through meaningful work, solving complex challenges, learning fast, and seeing the results of our efforts every day.

We move quickly and aim high, but we do it together with care, collaboration, and respect. Our culture celebrates diverse perspectives and supports your growth through intentional development, strong leadership, and opportunities to make a real difference.

What You’ll Do

• Own a portfolio of strategic enterprise accounts. You'll be the named technical owner on Vention's largest accounts, running Executive Business Reviews alongside the Account Executive and being the person leadership calls when an account is at risk or ready to expand.
• Drive L3/L4 escalations from first response to root cause. When the integration team can't resolve an issue, you step in, orchestrating Engineering and Product where needed, and own the outcome end-to-end.
• Project-manage high-stakes deployments. When flagship automation lines go live, remotely or on-site, you lead from start to finish and are in the room when it counts.
• Mentor Integration Specialists. You won't carry direct reports, but you'll set the technical standard on the team and actively develop the people around you.
• Close the loop between the field and the product. You'll bring recurring customer pain to Product, Engineering, and QA, lead UAT on major releases, and make sure what you're hearing from customers actually shapes the roadmap.

What You Bring to the Table

• 5+ years in industrial automation, robotic systems integration, or senior technical support, with meaningful time in a senior, customer-facing capacity
• Robot programming mastery in at least two of: Fanuc, Universal Robots, or ABB, this is a hard requirement, not a nice-to-have
• The ability to learn and work within Vention's automation stack (MachineMotion, MachineLogic, custom Python logic), or the demonstrated ability to ramp on it fast
• Exceptional communication skills, you can move between debugging a control system at the bench and presenting a remediation plan to a VP of Operations on the same day, and you write clear post-mortems
• A track record commissioning industrial automation systems and resolving complex, multi-system failures
• Proficiency in English; French and/or Spanish are a plus given our customer base in Quebec and Latin America (LATAM)
• A curiosity to learn, a collaborative spirit, and a drive to contribute to something meaningful

Nice to Have

• Degree in electrical engineering, mechatronics, robotics, or a related field
• Experience with Zendesk and Jira, and the habit of leaving clear documentation behind

What We Offer

• Career Pathway: Real growth opportunities through personalized development plans, bi-annual reviews, and a mentorship program.
• Professional Development: Ongoing training in performance management, inclusive leadership, building high-performing teams, and constructive feedback.
• Diversity and Inclusion: Salary equity reviews, inclusive policies, and a women's resource group offering mentorship, networking, and quarterly learning sessions.
• Hybrid Work: Enjoy the flexibility of our hybrid model, allowing you to work from home some days.
• Community Engagement: Two paid days of volunteering per year to give back to causes you care about.
• Team Events: Year-round activities, including the annual kickoff, employee summit, quarterly 5-to-7s, and departmental events.
• Comprehensive Benefits: Full suite of group benefits for you and your family, starting on day one.
• Parental Support: Financial support and resources to help employees transition to parenthood.

Interview Process

• Initial call
• Team meeting
• Case study or home exercise
• Decision and offer

We are committed to making every step of the process inclusive and accessible. If you need accommodations, please let us know — we will ensure you have everything you need to succeed.

Vention Culture

Vention is an exciting environment for ambitious people. Think our culture inspires you? Check out our full culture guide here.

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