Luxury Retail Store Manager | Gerant/e de magasin de luxe

Overview

We are seeking an experienced and dynamic Luxury Retail Store Manager (Gérant/e de magasin de luxe) to lead our high-end boutique. The ideal candidate will possess strong leadership skills, a passion for luxury retail, and a proven track record in store management. This role involves overseeing daily operations, driving sales, managing staff, and ensuring an exceptional customer experience. Bilingual proficiency and excellent communication skills are essential to effectively engage with a diverse clientele and team. The successful candidate will be instrumental in maintaining the store’s prestigious reputation while achieving business objectives through strategic planning and team development.

Responsibilities

• Lead and supervise all store operations, ensuring smooth daily functioning and adherence to company standards.
• Develop and implement sales strategies to meet or exceed sales targets, utilizing effective merchandising and marketing techniques.
• Manage recruitment, onboarding, training, and ongoing development of staff to foster a motivated and professional team.
• Oversee payroll, budgeting, inventory purchasing, and pricing strategies to optimize profitability.
• Maintain excellent customer service standards by engaging with clients, resolving issues promptly, and ensuring a luxurious shopping experience.
• Utilize POS systems for transactions, cash handling, and bookkeeping to ensure accuracy in financial records.
• Coordinate marketing initiatives to promote the store’s brand presence locally and within the luxury market segment.
• Conduct regular performance evaluations, provide coaching, and lead team meetings to enhance productivity.
• Monitor store presentation and visual merchandising to uphold the brand’s high-end image.
• Ensure compliance with health & safety regulations and company policies at all times.

Qualifications

• Proven retail management experience in luxury or high-end retail environments.
• Strong leadership skills with demonstrated success in supervising teams and managing store operations.
• Excellent negotiation, communication, organizational, and time management skills.
• Bilingual proficiency (e.g., English/French) is highly preferred to serve an international clientele effectively.
• Experience with recruiting, training & development, payroll administration, budgeting, and merchandising strategies.
• Familiarity with POS systems, cash handling procedures, marketing techniques, and administrative tasks such as bookkeeping.
• Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service skills with a professional demeanor and polished phone etiquette.
• A passion for luxury brands combined with a strategic mindset focused on sales growth and brand enhancement.

This role offers an exciting opportunity for a dedicated professional eager to manage a prestigious boutique while delivering an unparalleled shopping experience for discerning clients.

Pay: $50,000.00-$150,000.00 per year

Benefits

• Flexible schedule
• On-site parking
• Store discount

Experience

• Retail management: 2 years (required)
• Language:
• French (required)
• Location:
• Montréal, QC H2Y 1N9 (required)
• Work Location: In person