Regional Lead, Engagement & Operations - Quebec

Job Type: Full Time

Department: Clinic Solutions

Work Location: Work Arrangement: Travel up to 75%

Work Hours: Monday to Friday - standard business hours

Travel Required: Yes A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We leverage strategic distribution models and patient support programs that are built on powerful integrated technology and highly experienced cross-functional teams. Our core capabilities include: Specialty pharmaceutical services

Customized storage, wholesale, and distribution solutions

Patient support programs

Clinic and healthcare professional services

Join our team! But let us first tell you why we love working here:

• We are a Canadian company with locations across Canada.
• Our state-of-the-art facilities enable us to deliver high-quality products and services.
• We have the opportunity to be part of a winning, high-performing team.
• Our organizational culture is stimulating and collaborative – we wholeheartedly support our people!
• The work environment is flexible and promotes a healthy work-life balance.
• We have a diverse and inclusive culture where your talent and commitment to excellence are welcomed and valued.
• It's a rapidly growing environment where learning and growth opportunities are supported by top-tier internal training and development programs throughout the year.
• Quarterly virtual social events!
• The offered position:

We are looking for a Regional Director, Engagement and Operations, who is both strategic and field-based, to lead and grow our presence in Quebec. This leadership role is responsible for the performance of the region – driving strategy, strengthening partnerships with clinics, and ensuring solid operational execution across programs and therapeutic areas.

As a regional leader, you will bridge the gap between strategy and execution, through active field presence and regular interactions with clinics and partners across the province. This is a highly visible, key role that combines strategic vision and hands-on involvement, enabling you to understand the market reality while supporting sustainable growth.

A day in the life of (what you will do here):

Drive regional strategy and performance

• Define and implement the strategy for Quebec, in alignment with national priorities
• Be accountable for the region's results (growth, engagement, operational performance)
• Identify development opportunities with clinics, services, and therapeutic areas
• Translate strategic directions into actionable plans with measurable outcomes

Be field present

• Ensure regular clinic visits across Quebec
• Build strong and trusted relationships with healthcare professionals and partners
• Understand the realities, challenges, and opportunities specific to clinics
• Use field learnings to adjust strategies and improve programs

Strengthen partnerships with clinics

• Ensure the quality and sustainability of relationships with clinics
• Intervene in more complex or strategic situations as needed
• Ensure a consistent and high-quality experience at every touchpoint
• Anticipate and manage risks related to engagement or satisfaction

Ensure operational excellence

• Lead the execution and continuous improvement of programs and processes
• Establish efficient and scalable ways of working to support growth
• Identify pain points and propose concrete solutions
• Oversee the deployment of new initiatives, services, or programs

Support PSP integration

• Ensure good integration of patient support programs (PSP)
• Collaborate closely with field case managers (FCM)
• Improve the overall experience for clinics and patients
• Ensure effective management of issues and follow-ups

Collaboration and influence

• Work collaboratively with medical, PSP, business development, and leadership teams
• Serve as the primary point of contact for the region
• Share field insights to support decision-making
• Actively contribute to organizational initiatives

Performance tracking

• Define and track key performance indicators (KPIs)
• Monitor trends in engagement, operations, and program performance
• Present updates and recommendations to leadership
• Foster a culture of performance and continuous improvement

What you need to succeed

• Significant experience in leadership within the healthcare, pharmaceutical, or clinical engagement domain
• Demonstrated ability to drive a regional strategy and deliver results
• Strong field presence and comfort building personal relationships
• Experience in program and operations optimization
• Excellent relationship-building and influencing skills
• Strategic mindset and business acumen
• Bilingualism (French and English) is an asset
• Experience with patient support programs (PSP) is a plus
• Availability to travel regularly across Quebec

What makes you an ideal member of our team

• Your commitment to delivering a high level of service to both internal and external clients.
• You adapt easily and have proven yourself during periods of organizational growth and change.
• You have demonstrated your ability to inspire trust and influence at multiple levels.
• You have a straightforward communication style that has an impact.
• You have an exceptional sense of organization and are capable of establishing effective working relationships with colleagues, leadership, and stakeholders.
• Why join Sentrex?
• We value our employees! We offer our full-time permanent employees:
• A competitive salary and generous annual leave;
• A wellness program (five paid days for your well-being!);
• Paid sick leave;
• A competitive benefits package, including dental insurance, supplementary health insurance, accidental death and dismemberment insurance, long-term disability insurance, life insurance for the employee and their dependents;
• Equal contribution plan to the REER
• An employee assistance program.

Sentrex Health Solutions is proud to be an equal opportunity employer. We demonstrate this through our commitment to diversity, inclusion, belonging, equity, and accessibility. We offer a safe space where all team members can express their individuality.

We encourage you to apply and accept all job offers. Please note, however, that only candidates who meet the job requirements will be invited for an interview. We can offer accommodation, upon request, to candidates who participate in the selection process.

Sentrex's recruitment team may use artificial intelligence tools to assist in the recruitment process.

Position Type

• Full Time
• Department:
• Clinic Solutions
• Work Location:
• Work Arrangement:
• Travel up to 75%
• Work Hours:
• Monday to Friday - standard business hours
• Travel Required:
• Yes