Aquatic Supervisor

START DATE BEGINNING OCTOBER / PART-TIME

In collaboration with the director, the incumbent will supervise, coordinate, and plan all activities related to the functioning of their department.

MAIN RESPONSIBILITIES

HUMAN RESOURCES

• Manage human resources (analyze staffing needs, hiring, training, workload distribution, scheduling, overtime authorization, performance evaluation, conflict management, health and safety measures, etc.);
• Apply and enforce company policies, standards, and procedures;
• Create and maintain a positive work environment;
• Cover meals, breaks, leaves, and absences as needed.

MATERIAL, FINANCIAL, AND OPERATIONAL RESOURCES

• Identify and implement best practices in customer service using performance indicators;
• Resolve department-related issues, write and submit reports;
• Periodically evaluate the quality and profitability of services;
• Ensure the production, implementation, application, and optimization of work procedures;
• Ensure the smooth operation of activities by performing daily checks;
• Practice continuous work improvement philosophy;
• Instill SST (Health and Safety at Work) concepts and ensure their application in operations;
• Coordinate activities with other departments (repairs, temporary service suspension);
• Collaborate with other departments to ensure the continuity of activities;
• Monitor costs and track the budget;
• Ensure the cleanliness and safety of the department;
• Review daily reports and follow up as needed;
• Forecast and estimate material and equipment needs;
• Order materials and supplies (uniforms, etc.);
• Monitor inventory;
• Monitor temperature and decide on evacuation times;
• Provide first aid occasionally in case of accidents or incidents;
• Receive customer complaints and follow up;
• Participate in defining performance indicators;
• Complete various registers and forms according to standards;
• Report major issues to management;
• Perform all other tasks related to management.

COMPETENCES AND QUALIFICATIONS

• Tourism techniques (DEC)
• Current national lifeguard training, pool option
• Current national lifeguard training, water park option
• Current aquatic surveillance auditor training (SEE)
• Very good knowledge of laws and regulations (Salvation Society) governing water bodies
• 3 to 5 years of experience in personnel management and customer service
• Very good knowledge of the French language
• Good knowledge of the English language
• Knowledge of the Office suite

DESIRED PROFILE

• Demonstrate leadership and be organized
• Have a good capacity to manage stress
• Good problem-solving skills
• Have good manual skills and be resourceful
• Be an autonomous, versatile, proactive, and dynamic person
• Have a team spirit and collaborative attitude
• Possess good physical endurance
• Have a good sense of anticipation
• Be sensitive to SST (Health, Safety at Work) concepts

VARIOUS REQUIREMENTS

• Ability to work in seated and standing or walking positions (constant)
• Ability to communicate verbally (constant)
• Have a global field of vision (frequent)
• Ability to work at high temperatures (frequent)
• Ability to coordinate the movements of the upper and lower limbs (frequent)
• Have good reflexes (frequent)
• Ability to work in uncomfortable positions (e.g., bending, crouching) (frequent)
• Able to respond to requests within tight deadlines

BENEFITS OFFERED

• 5% Discount on VVV gas station fuel
• Very flexible schedule
• Season pass for the employee
• Tickets for guests
• 35% Discount at the restaurant
• 35% Discount in our stores