Front Desk Agent

The front desk agent, reporting to the Front Desk Supervisor, provides attentive service to clients. They inform clients about the products and services offered to promote a complete relaxation experience from their arrival to their departure.

Main Responsibilities

• Welcome clients to the front desk and share procedures and guidelines to promote relaxation
• Promote sales and advice by communicating current promotions and offering products and services
• Prepare the necessary materials for the day of relaxation and coordinate their return upon departure
• Process billing and reconcile the cash register

What We Are Looking For

• High school diploma (DES) or equivalent
• Passion for customer service with experience
• Sales and advice skills
• Proficiency with computer systems, including Microsoft Office (Excel, Outlook, Word)
• Ability to create a harmonious and relaxing atmosphere
• Efficiency and excellent oral communication

Specifications

• Compensation: according to the current salary scale
• Available Positions: part-time
• Schedule: variable days, evenings, and weekends
• Work Location: Sherbrooke

What Strøm Spa Offers

• "Balance" Day*
• Free access to the thermal experience
• Discounts on Strøm products and services, up to 50% off massage and aesthetic treatments
• A schedule that facilitates work-life balance
• Contribute to a local company that cares about the well-being of its community
• Grow within a dedicated, respectful, and welcoming team
• Paid company vacation to enjoy the Strøm experience.

The masculine gender is used in this posting as a neutral gender.

Our Values

Creativity

Promote a climate that fosters autonomy and initiative. Be creative in new ways of doing things and problem-solving to constantly innovate, evolve, and reinvent.

Integrity

Act with respect, transparency, and professionalism. Set the example at all times. Maintain positive and harmonious relationships with work teams, clients, partners, and colleagues.

Competence

Demonstrate a concern for detail and always seek to deepen your knowledge and skills to develop and achieve your full potential.

Well-being ("caring")

Care about your well-being, that of clients, and colleagues. Invest daily in your work with kindness and make a difference around you and in the community.

Diligence

Provide applied service, act with dedication and rigor. Be attentive to the needs of others and respond promptly.