Banking Services Advisor

Please note that candidates selected for this position will need to offer and maintain mobility between the branch locations indicated in the "Job available in other locations" section of this job posting.

As part of RBC's commitment to delivering exceptional customer service and achieving its business objectives, the ability and willingness to travel or work from any RBC location mentioned in this section are employment conditions.

What is the job opportunity about?

This unique position calls upon your client-focused sales expertise and innate problem-solving skills to optimize every customer interaction. Specifically, you assist clients by addressing their needs in areas such as banking services, credit, and investments. As an RBC ambassador, you create value at the most critical moments for clients and collaborate with RBC partners to help clients achieve their goals. Whether you show a client how to use digital banking services, integrate a new client, or recommend a complex investment opportunity to a specialist, you will contribute to delivering a positive and memorable customer experience that fosters customer satisfaction and loyalty.

What will be your tasks?

• Take the initiative to engage with clients across all areas of the branch and the community to discover their banking needs, provide assistance and advice, and identify sales and referral opportunities
• Educate clients, including through demonstrations, and leverage technology to deliver a memorable customer experience, drive sales, and foster customer loyalty
• Respond to customer requests by enabling them to perform a full range of financial transactions
• Practice active listening and initiate conversations with clients to better understand their needs
• Take ownership of resolving and preventing issues related to clients' banking services
• Maintain and strengthen relationships with partners to maximize business opportunities and referrals
• What do you need to succeed?

Requirements

• Mutual Funds Sales License or willingness to obtain one (i.e., Investment Funds in Canada or Canadian Securities Course)
• Concern for putting the client first, and success in a sales-focused environment with a practice and goal orientation
• Problem-solving and interpersonal skills, and the ability to build strong relationships and forge connections proactively with clients
• Flexibility, eagerness to learn, keen sense of ethics, and drive to succeed
• Knowledge of a wide range of digital devices (i.e. smartphones, tablets, laptops, etc.)

Assets

• Strong background in building and maintaining customer relationships in the finance or service sector
• What are the benefits for you?

We thrive on the challenge of being our best progressive thinking to continue to grow, and working together to provide trusted advice to help our clients prosper and communities thrive. We care about each other, realizing our potential, making a difference in our communities, and achieving mutual success.

• A comprehensive total rewards program including bonuses and flexible benefits, competitive compensation
• A world-class financial services training program
• Excellent career development and access to a variety of employment opportunities within the organization and across geographies
• Leaders who support your development through coaching and opportunity management
• Working within a dynamic, collaborative, progressive, and high-performing team
• Professional Skills

Data Analysis, Communication, Intellectual Curiosity, Customer Discovery, Digital Literacy, Customer Orientation, Critical Thinking, Advice-Based Solutions

Additional Job Details

Address: 1444 BOUL TALBOT:SAGUENAY

City: Country: Canada

Number of hours per week: 37.5

Employment type: time full

Activity sector: Banking services for individuals and businesses

Function type: Regular

Salary scale type: Employee

Display date: 2026-07-21

Application deadline: 2026-08-29

Note: *Applications will be accepted until 11:59 PM the day before the above application deadline*

Our job opportunities

At RBC, we are guided by our common values – Client First, Integrity, Collaboration, Respect, Excellence – and the principle Together at RBC, the key to success. We believe that an inclusive work environment offering diverse perspectives is essential to our continued growth as one of the world's largest and most profitable financial institutions. Our work environment that fosters excellence, collaboration, innovation, and professional growth contributes to realizing our purpose and creating value for our clients and communities. To this end, we implement policies and programs that promote a respectful and inclusive work environment and provide opportunities for all.

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RBC is currently inviting candidates to apply for this vacant position. By applying to this job posting, you express your intention to pursue your career at RBC by seizing this opportunity. Qualified candidates may be invited for a more in-depth review of their resume.