Banking Services Advisor

What is the job opportunity about?

This unique position requires your expertise in client-focused sales and your innate problem-solving skills to optimize every client interaction. Specifically, you assist clients by addressing their needs in areas such as banking services, credit, and investments. As an RBC ambassador, you create value at the most critical moments for clients and collaborate with RBC partners to help clients achieve their goals. Whether you show a client how to use digital banking services, integrate a new client, or recommend a complex business opportunity to a specialist, you will contribute to delivering a positive and memorable customer experience that fosters customer satisfaction and loyalty.

What will your tasks be?

• Proactively engage with clients across all branches and communities to discover their banking needs, provide assistance and advice, and identify sales and referral opportunities
• Educate clients, including through demonstrations, and leverage technology to deliver a memorable customer experience, drive sales, and foster customer loyalty
• Respond to client requests by enabling them to perform a full range of financial transactions
• Practice active listening and initiate conversations with clients to better understand their needs
• Take ownership of resolving and preventing client issues related to their banking services
• Maintain and strengthen relationships with partners to maximize business opportunities and referrals
• What do you need to succeed?

Requirements

• Mutual Funds Sales Representative License or willingness to obtain one (i.e. Canadian Investment Course or Canadian Securities Course)
• Concern for putting the client first, and success in a sales-focused environment with a practice and goal orientation
• Problem-solving and interpersonal skills, and the ability to build and maintain strong relationships and forge connections proactively with clients
• Flexibility, eagerness to learn, keen sense of ethics, and drive to succeed
• Knowledge of a wide range of digital devices (i.e. smartphones, tablets, laptops, etc.)
• Bilingualism (English and French) required, as you will serve both French and English-speaking clients

Assets

• Strong background in building and maintaining customer relationships in the finance or service sector
• What are the benefits for you?

We thrive on the challenge of being our best progressive thinking to continue to grow, and working together to provide trusted advice to help our clients prosper and our communities thrive. We care about each other, realizing our potential, making a difference in our communities, and achieving mutual success.

• A comprehensive total rewards program including bonuses and flexible benefits, competitive compensation
• A world-class financial services training program
• Excellent career development and access to a variety of employment opportunities within the company and across geographies
• Leaders who support your development through coaching and opportunity management
• Working within a dynamic, collaborative, progressive, and high-performing team
• Professional Skills

Data Analysis, Communication, Intellectual Curiosity, Customer Discovery, Digital Literacy, Customer Orientation, Critical Thinking, Advice-Based Solutions

Additional Job Details

Address: 100 TERMINUS STREET O:ROUYN-NORANDA

City: Country: Canada

Hours per week: 37.5

Employment type: Full-time

Industry: Banking services for individuals and businesses

Function type: Regular

Salary scale type: Salaried

Posting date: 2026-07-21

Application deadline: 2026-08-29

Note: *Applications will be accepted until 11:59 PM the day before the above application deadline*

Our Job Opportunities

At RBC, we are guided by our shared values – Client First, Integrity, Collaboration, Respect, Excellence – and the principle Together at RBC, the key to success. We believe that an inclusive work environment offering diverse perspectives is essential to our continued growth as one of the world's largest and most profitable financial institutions. Our work environment that fosters excellence, collaboration, innovation, and professional growth contributes to realizing our purpose and generating value for our clients and communities. To this end, we implement policies and programs that promote a respectful and inclusive work environment and provide opportunities for all.

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RBC is currently inviting candidates to apply for this vacant position. By applying to this job posting, you express your intention to pursue your career at RBC by taking this opportunity. Qualified candidates may be invited for a closer review of their resume.