Technical Advisor - Hydraulics

Job Title: Technical Advisor

Salary: Starting at $65,000, depending on experience.

Hours per week: 37.50h

Who are we?

Magnéto Hydraulique et Pneumatique Inc. designs, manufactures, and repairs automated hydraulic systems for various industrial sectors. It also offers inspection, assembly, maintenance, and distribution services for hydraulic and pneumatic components.

The person is responsible for advising clients by identifying their needs or problems and proposing suitable solutions. They plan and coordinate repairs, maintenance, and fabrication according to their priority. They also monitor work progress, provide directives to technical teams, advise on necessary purchases, and ensure high-quality customer service and after-sales follow-up.

Responsibilities

• Identify clients' needs or problems and advise them by proposing suitable services and solutions;
• Plan, coordinate, and prioritize repair, maintenance, or fabrication requests based on their urgency and importance;
• Ensure regular and comprehensive tracking of work progress;
• Create, prepare, send to clients, analyze, evaluate, and adjust proposals as needed;
• Provide customer service, including answering calls and emails, following up with clients, and assisting them at the counter;
• Provide clear directives to specialized mechanics for task execution;
• Provide technical advice and support to internal teams and clients, particularly for resolving complex technical issues or urgent needs;
• Monitor the supply of parts and equipment needed for task execution with the sales or purchasing team;
• Check the availability and price of parts and components with existing suppliers, or request the purchasing department to find a supplier to meet the client's needs;
• Formulate recommendations regarding the purchase of equipment needed for the tasks;
• Provide after-sales service;
• Negotiate prices, discounts, credit terms, and transportation arrangements with potential suppliers;
• Perform any other related tasks.

Requirements

• Advanced technical knowledge in mechanics and hydraulics (mandatory).
• Three (3) years of experience working in a mechanics workshop.
• One (1) year of experience in a similar position.
• Excellent French language skills, both oral and written.
• Sense of organization.
• Employment Type: Full-time
• Compensation: Starting at $65,000 per year

Benefits

• Dental Insurance
• Disability Insurance
• Supplementary Health Insurance
• Life Insurance
• Vision Insurance
• Company Events
• Employee Assistance Program
• Wellness Programs
• RVER
• On-site Parking
• Casual Dress Code
• Preselection Questions:
• Have you previously worked in the mechanics field or a similar environment (garage, equipment maintenance, machinery, etc.)?
• Do you have technical knowledge in the field of hydraulics or mechanics (operation of hydraulic systems, reading of schematics and plans, troubleshooting/activation of equipment, maintenance of mechanical or hydraulic components)?
• Language:
• French (Mandatory)
• Location: On-site