Fraud Prevention Analyst

Presence: Hybrid

Category: Professional

Contract Type: Permanent A career as a Fraud Prevention Analyst at Banque Nationale is about leveraging your analytical skills and decision-making abilities to manage fraud risks on a daily basis. In this role, you work collaboratively with several teams to ensure continuous improvement in performance.

Your Role

• Answer calls and contact our clients
• Analyze alerts related to payment cards
• Make appropriate decisions to reduce losses due to fraud
• Provide ideas to help our teams continuously improve our performance
• Perform secondary analysis on fraud investigations
• Your Team:

The center is open 24/7. You will hold a full-time position of 37.5 hours per week. You must be available to work nights from 10:00 PM to 7:00 AM, Monday through Sunday.

Join our team, where we value curious, committed, and passionate people who help us progress in achieving our mission: reducing the impact of fraud and making a positive impact on people's lives.

Your onboarding includes on-site training that allows you to experience the environment of a call center and get to know your colleagues. You will have the opportunity to grow in a human organization that prioritizes employee well-being and professional development.

Requirements

• High school diploma
• Experience in a fraud prevention and detection role, preferably related to payment cards
• Knowledge of current trends in banking and consumer fraud
• Customer service experience
• Knowledge or experience in call centers
• Your Benefits:

In addition to competitive compensation, we offer a range of flexible benefits to support your well-being and that of your family, including:

• Comprehensive health and well-being program with numerous options
• Flexible group insurance
• Generous retirement plan
• Employee stock ownership plan
• Employee assistance program
• Preferred banking services
• Community involvement
• Telemedicine service
• Virtual sleep improvement clinic

We offer an evolving offer that is attuned to trends, your needs, and those of your loved ones.

Our dynamic work environments and modern collaboration tools create a pleasant employee experience. We value the ideas of our team members. Whether through our surveys or through our programs, continuous dialogue and feedback are encouraged.

The Boldness to Act in a Human Environment:

We are a human-sized bank that stands out for its boldness, entrepreneurial culture, and passion for people. We exist to make a positive impact on people's lives. Our core values of collaboration, agility, and power to act inspire us. Inclusion is at the heart of our commitments. We aim, as much as possible, to provide an obstacle-free and accessible work environment for all employees.

We aim to provide, to the extent possible with the means at our disposal, accessibility measures during the recruitment process. If you need accommodations, please let us know during your initial interactions with us. We welcome candidates from all backgrounds and would like to know what you can bring to our team.

Join us!

Other languages required: English, French

Skills: Learning agility, Client-focused, Communication, Compliance, Listening, Emotional intelligence, Problem-solving, Responsibility, Teamwork