Technical Advisor | Service Advisor

Who is Volkswagen des Sources?

Founded in 1985 and established in Quebec since 2015, the Dilawri Group continues to build on a history of excellence as Canada's largest automotive group.

Why work with us and what we offer?

• Weekly salary with a bonus structure based on performance;
• Stable, dynamic and dedicated team;
• Pension funds after 1 year;
• Excellent group insurance including dental, medical, life, travel and extended health;
• Ongoing training provided;
• Opportunities for career advancement and internal promotion;
• Attractive employee discounts;
• Many social activities throughout the year (5@7, Christmas Party, BBQ Dinner, etc.).

Main responsibilities

• Identify the customer's need for vehicle maintenance and repair;
• Offer and promote various after-sales services and preventive or maintenance services;
• Provide customer service advice;
• Establish a relationship of trust with customers;
• Evaluate the cost of maintenance, write a work order and follow up on it;
• Carry out related tasks or those requested by the service manager.

Required Qualifications and Skills

• Relevant experience in sales and customer service;
• Ability to communicate in English at an intermediate level is required for frequent interactions with English-speaking clients;
• Interpersonal skills, excellent customer service and a passion for sales;
• Ability to work under pressure;
• Professionalism, courtesy and neat presentation;
• Excellent interpersonal and negotiation skills;
• Organizational skills and attention to detail;
• Ability to work in a team environment to achieve common goals.