Front Desk Agent

Who are we?

The Riôtel Group, it's more than 25 years of history and hospitality. It's also more than a quarter century of success and pleasure among family, friends, colleagues, and business partners. We specialize in hotel and restaurant management, as well as customer experience.

The Rioux Group, the parent company of Riôtel, is 5 companies and 450 employees in 5 different industries: hospitality, restaurant, real estate, construction, and manufacturing.

Although we are a Quebec company, our territory covers Eastern Canada, and our vision, the world. We are fueled by projects and constantly seek out collaborators who are thirsty for responsibilities and challenges. Our success is the result of our rigor, our passion, and the pleasure we have in working together to build tomorrow's world.

Join Riôtel and the Rioux Group, and write your story by being part of ours.

Front Desk Agent – Riôtel Matane

Do you have relevant experience in the hospitality sector or customer service? Are you an independent person who likes to take initiatives? Do you have several relational qualities, such as patience or the ability to listen? Are you a methodical and organized person? The Riôtel Matane is currently looking for a Front Desk Agent.

What you will do

Under the supervision of the Front Desk Manager, the Front Desk Agent is the first-line professional who contributes to all aspects of customer service, including registering establishment clients, processing reservations, resolving customer issues, responding to their requests, and giving a general positive impression of the establishment.

More specifically, the Front Desk Agent will:

• Answer customer questions and provide information in person, by phone, by mail, or by email in a professional manner;
• Process customer arrivals and departures;
• Accept or cancel reservations for the Riôtel Hospitality Group;
• Answer the front desk phone, handle calls, take messages, process phone wake-ups, and report charges to customers' accounts;
• Process various customer requests, as well as their complaints;
• Inform customers about the various products and services offered by the entire Riôtel Hospitality Group;
• Perform other administrative tasks (mailing, preparation of forms, confirmations, etc.);
• Assist in various training related to the front desk and the hotel's night audit;
• Collaborate in the development of new work instructions;
• Other related or similar tasks;
• FINANCIAL RESPONSIBILITIES

The incumbent must manage a cash fund, exchange currencies, and process checks. They are responsible for the cash register during their shift. They must follow a cash closing procedure.

Your experience and skills include

• Having a hospitality certification would be considered an asset;
• Possessing one to two years of experience in a similar position;
• Skills for sales, negotiation, and customer service;
• Professional attitudes and behaviors: teamwork, autonomy, dynamism, initiative;
• Good knowledge of spoken and written French;
• Ability to converse in English is essential to serve the anglophone clientele;
• Ability to manage multiple things at once: multitasking environments;
• Proficiency with computer systems.

What's in it for you

• Employee benefits card offering rates at our hotel establishments and other group benefits;
• REER with employer participation;
• Scholarships and continuing education;
• Flexibility and autonomy;
• Telemedicine
• Employment Conditions:

Full-time work on variable schedules (+/- 37.5 hours per week), day, evening, and weekends.

Salary according to experience and skills.

Work location: Matane.

Our commitment to diversity and inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talents.

• Must be eligible to work in Canada.

Start date: To be determined.

Interested in this job? Want to know more? Send us your application!

*We thank all candidates for their interest; however, we will only communicate with those whose application has been selected for an interview.*

Employment Type: Full-time, Permanent

Compensation: $18.58 to $21.86 per hour

Benefits

• Scholarships
• Equal contribution to REER
• Company Events
• On-site Gym
• Reduced or Free Food
• Discounted Rates

Experience

• Customer Service: 1 year (Required)
• Language:
• French and English (Required)
• Job Location: On-site