Assistant Manager

At Groupe Yellow, we have been building the future for over 100 years. Founded in 1916, we are proud to be part of the daily lives of Quebec families.

Grab the opportunity to join our amazing teams!

Summary

As an assistant manager, your role will be to support the manager in the daily management of operations and contribute to the smooth functioning of the store by exercising supervision, administrative, motivational, and training responsibilities towards your colleagues. You will ensure a high level of customer satisfaction and contribute to achieving sales targets. In addition to providing exceptional customer service by ensuring that customers are welcomed, their needs are determined and satisfied, and they are retained, you will be involved in store openings and closings.

Responsibilities

• Assist the manager in the daily management of operations;
• Supervise and motivate the team and manage the store in the absence of the manager;
• Provide training, coaching, and development to employees;
• Participate in the recruitment, integration, and training processes of employees;
• Prepare work schedules, if needed;
• Perform store openings and closings;
• Present current and future promotions and events to customers;
• Suggest complementary items to maximize sales;
• Lift loads weighing up to approximately 15 kilograms;
• Participate in the receiving, unpacking, labeling, and organization of merchandise, as well as inventory management;
• Perform various types of sales transactions using the point-of-sale (POS) system;
• Prepare online orders and ensure their delivery to customers;
• Perform bank deposits;
• Contribute to maintaining the cleanliness and organization of the store;
• Ensure that company policies and procedures are followed and implemented;
• Perform any other related tasks.

Requirements and Competencies

• Completed high school diploma (DES)
• Minimum 2 years of experience in a similar role
• Minimum 1 year of experience in retail or customer service
• Availability during the day, evening, and weekends
• Ability to perform multiple tasks simultaneously
• Ability to effectively organize time and manage priorities
• Proficiency with computers
• Human resources management skills
• Goal-oriented
• Initiative, autonomy, and leadership
• Communication and motivational skills

Benefits

• You will receive bonuses based on achieving objectives
• You will have an employee discount upon hiring
• Employee referral program
• Years of service recognition program
• You will have access to a financial advisor's services
• Sick day bank
• Group insurance program
• Discount program at various retailers
• Employee and family assistance and telemedicine program
• Advancement opportunities: You will have the opportunity to progress and develop new skills.

*The masculine gender is used to lighten the text.