Funeral Prearrangement Advisor | Sales Professional - Inside Sales

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Lead Generation

• Be responsible for prospecting at least 1 to 2 hours per day.
• Network and build community and civic relationships.
• Explain and present to families served and referred families.
• Maintain and track activity levels to ensure productivity.

Build Relationships with Families

• Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
• Establish links with families through listening, honest communication, and genuine concern.
• Develop an understanding of each family’s unique needs and offer solutions that provide value to them.
• Stay in touch with families to ensure satisfaction.
• Prepare for all appointments and perform all procedures with professionalism and attention to detail.
• Follow up on all issues and requests raised by clients.
• Obtain referrals to offer protection to family members, relatives, and friends, by educating them on the benefits of pre-planning.

Teamwork

• Consistently build relationships and work cooperatively with the Funeral Director and other funeral home and/or cemetery staff.
• Collaborate and team with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high-quality service.
• Review previous services and contacts with families to prepare to support current needs and/or sales.
• Minimum Requirements

Education

• High school education or equivalent
• 1 to 2 years of college or equivalent experience

License

• Current province-issued driver’s license with an acceptable driving record

Experience

• Sales experience or one to two years industry experience or equivalent education

Knowledge, Skills, and Abilities

• Occasionally work nights and/or weekends each month.
• Drive frequently.
• Flexible hours, but sometimes up to 12 hours in a day.
• Treat others with empathy and respect.
• Computer and software knowledge.
• Customer service skills.
• Working Conditions

Considering the work environment associated with this position, the following factors may apply:

Work Environment

• Work is primarily indoors
• Standard work attire required

Work Postures

• Continuous sitting for several hours per day, up to 6 hours per day
• Frequently climb stairs to access buildings

Physical Requirements

• Physically demanding, requiring manual dexterity, including the use of documents, calculators, computers, and the telephone

Working Hours

• Work beyond "standard" hours as needed
• Minimum travel required

Salary

• The estimated total target for this position in the first year typically ranges from $60,000 to $100,000 annually, considering a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

(Note: The position includes an hourly rate of $16.60 as part of the total compensation structure.)

Postal Code: J4J 2H5

Category (Portal Searching): Sales

Job Location: CA-QC - Longueuil