GUCCI Senior Client Advisor - Holt Renfrew Ogilvy Montreal

Summary

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Role

The Gucci Senior Client Advisor is responsible for offering exceptional customer service by responding to individual clients' expectations and needs, and acting as a Gucci Ambassador by supporting the brand's philosophy and values. The passion for the brand is transmitted by offering clients an experience that embodies all the luxury of Gucci.

Key Responsibilities

• Consistently or exceed monthly and quarterly sales targets for associates and the store, thus fostering growth.
• Act as a role model by providing an exceptional customer service experience by greeting, listening to, and assisting clients to exceed their shopping needs, demonstrating excellent knowledge of Gucci products as well as the company's history and heritage.
• Attract new clients by acting as a Brand Ambassador through networking within the community.
• Meet and exceed individual performance indicators by providing exceptional customer service and quality of sales.
• Collect relevant client data according to the company's tools (CRM) in order to build relationships, establish connections, and personalize future development opportunities with the client.
• Maintain an up-to-date, accurate, clean, and organized client portfolio in order to regularly contact clients and provide appropriate follow-up on all sales or as requested by the client.
• Discuss with clients and provide advice on general fashion trends as well as advances in the luxury market, thus demonstrating a passion for fashion and luxury products.
• Work as a team with colleagues and encourage open and constructive communication in order to ensure an extraordinary experience at all times and contribute to a positive work environment.
• Maintain security standards in the store in order to ensure the safety of clients, colleagues, and merchandise.
• Contribute to ensuring that the presentation of products meets Gucci's visual requirements.
• Participate in daily store tasks by ensuring that the storage and restocking area remains clean and organized.
• Fulfill responsibilities in store management: open and close the store, ensure that an adequate number of employees are on the sales floor during meal breaks and rest periods.
• Support the daily operations of the store during the absence of the director.
• Act as the main resource when complex problems arise with clients.
• Support the store director and ensure the achievement of the store's key performance indicators by betting on the quality of sales and a strong and visible presence on the floor in order to support the team (low and medium).
• Support category activities and communicate and provide relevant feedback in order to increase performance (low and medium).
• Comply with the requirements and guidelines related to Gucci's image.
• Respect the company's image, in accordance with Gucci's standards and policies.

Job Requirements

• Minimum of four years of experience, preferably in a similar position or in a customer service-related context.
• Experience in staff supervision and staff scheduling.
• Recognized ability to meet and exceed individual and store sales targets;
• Demonstrated ability to build lasting relationships with clients and colleagues.
• Excellent oral and written communication skills, and ability to manage multiple tasks at the same time.
• Ability to analyze the company's needs and trends and discuss them with the senior manager.
• Ability to work in a dynamic and rapidly evolving environment;
• Great flexibility and ability to adapt to different clients;
• Willingness to work according to a variable schedule, depending on the company's needs, including evenings, weekends, and holidays.
• Ability to communicate in English and French, mandatory.

Gucci subscribes to an equal access program. Members of visible minorities, people with disabilities, women, and veterans are invited to apply.

Role Mission

As a Gucci Senior Client Advisor, you will assist the Store Director and Team Manager in driving sales results, training and supervision of Client Advisors, merchandise management, and daily store operations.

You will be a dynamic and inspiring leader who has a strong background in relationship-building skills, with both external and internal clients. As the Senior Client Advisor, you will represent the brand as a Gucci Ambassador by promoting the values and ambitions of the brand within the marketplace.

Key Accountabilities

Team

• Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer-centric attitude, driving sales as a client advisor leader;
• Partner with the Team Manager to support real-time coaching and feedback to achieve business and product category goals;
• Assist in the development and growth within your team;
• Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management, ensuring brand initiatives are clearly understood.

Client

• Act as a role model by providing an exceptional client service experience by greeting, listening, and assisting clients to exceed their shopping needs;
• Demonstrates an excellent knowledge of the products as well as Gucci history and heritage;
• Attract new clients by being a Brand Ambassador through networking within the community;
• Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.

Operations

• Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
• Support the daily operations of the store when management is not present;
• First point of contact should a difficult client issue arise.

Key Requirements

• Sales management experience in retail, luxury retail, or service-related industry preferred;
• Bachelor’s Degree in a related field is preferred;
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
• Ability to manage competing priorities in a fast-paced environment;
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the Fashion Industry;
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays;
• Must communicate fluently in French and English.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working
• Be Relentlessly Creative and approach challenges with an innovative mindset
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors

Work Authorization

• Qualified candidates must have the proper work authorization to work in Canada
• Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at accessibility.americas@gucci.com .

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V

Job Type

Regular

Start Date 2026-08-31

Schedule

Full time

Organization G Boutiques Inc.