Wireless Sales Supervisor

About Us

Staples/Office Depot is the Work and Learn Company; we are dynamic and inspiring partners for our clients and communities where we live. At Staples/Office Depot, we inspire people to work smarter, learn more, and grow every day. We are looking for curious, welcoming, passionate people who love finding solutions.

If this describes you, we can work, learn, and grow together.

Some of the benefits

• Discounts for associates
• Medical and dental benefits
• REER/RPDB
• Performance bonuses
• Learning and development programs
• And more…
• We create an inclusive and diverse team

Staples/Office Depot strives to create an inclusive and diverse work environment. We welcome, value, and benefit from perspectives and contributions that come from contexts that may vary according to race, sex, sexual orientation, gender identity and expression, lifestyle, age, educational background, national origin, religion, or physical ability. If you have a disability or special need requiring accommodation, please let us know.

Some of the tasks:

As a Wireless Sales Supervisor, you are an expert in customer experience in the wireless service. You help our individual and business clients achieve their work and learning goals by sharing your knowledge, experience, and enthusiasm for the latest wireless products, services, and trends. This is primarily a sales representative position, and you will collaborate with management to determine and achieve daily financial and non-financial goals. Passionate about wireless technology, you continuously enrich your knowledge by committing to your personal development and interacting with your team while sharing your expertise.

More specifically, you will be responsible for

• Collaborating with management to determine and achieve short- and long-term goals for the wireless service;
• Ensuring that the team understands the link between the store's financial success and the wireless service;
• Leading and coaching sales by fostering a sales culture among associates to achieve current goals and targets;
• By setting an example, encouraging, and deploying the team's efforts throughout the store by engaging in conversations with customers and associates from other services when not interacting with a customer at the wireless counter;
• Effectively resolving customer concerns and referring to management, if necessary;
• Making follow-up calls to solicit feedback on sales, promote additional products and services as needed;
• Seizing opportunities to identify and increase new business and potential customers, for example, by generating recommendations and participating in prospecting activities;
• Collaborating with various market leaders, including the CEO, Divisional Sales Director, Regional Sales Director, Retail Sales Director, and Services Director, to target and win potential customers and sales recommendations;
• Providing management with relevant sales information;
• Participating in the recruitment, hiring, and onboarding processes within your service;
• Handling the training and coaching of associates in all aspects of sales and customer engagement;
• Understanding and complying with all policies on asset protection and confidentiality and coaching other associates to do the same.

Some prerequisites

• Post-secondary education, preferably;
• 2 years or more of wireless sales experience;
• 1 year or more in a supervisory role, assuming direct responsibility for achieving sales goals, preferably;
• Ability to resolve customer concerns diplomatically;
• Ability to plan, organize, and prioritize effectively to fulfill daily responsibilities and serve our customers;
• Ability to work independently and seek help when needed.
• #WorkLearnGrow2