Customer Happiness Ambassador

About Cozey

Cozey is not just a furniture company; we are pioneers in enhancing living spaces across Canada and the United States. With a clear vision of global leadership, we leverage data-driven strategies and foster adaptability to stay at the forefront of market dynamics. We cultivate an environment where every idea matters and every team member plays a crucial role in our collective journey.

The Opportunity

Launch your career with Cozey's dynamic and rapidly growing team as a Customer Happiness Ambassador! This foundational role is an excellent opportunity for young professionals motivated to thrive in the e-commerce industry. At Cozey, we value a customer-oriented mindset and the development of comprehensive knowledge and skills about the company. Excelling in the role of Ambassador goes beyond getting your foot in the door—it's building a solid foundation for your career. Many former Ambassadors have successfully transitioned into roles in Marketing, Operations, HR, and even leadership positions within the company. Take this role seriously, and you'll find that career progression here isn't just possible—it's expected.

What You'll Do

• Enhance customer interactions: Communicate with customers through a mix of emails, live chats, social media, phone calls, and video consultations to deliver exceptional service experiences.
• Become a product expert: Stay up-to-date with our products, launches, and promotions to provide enthusiastic and informed support.
• Resolve challenges efficiently: Address customer concerns regarding orders, payments, or product assembly quickly and professionally.
• Excel in customer follow-up: Ensure exceptional service by proactively following up with customers after interactions.
• Innovate in solutions: Creatively solve post-sale issues to maintain continuous customer satisfaction.
• Collaborate to succeed: Work alongside the operations team to efficiently manage and fulfill special orders.
• Optimize processes: Identify and implement process improvements to enhance overall efficiency and excellence.
• Adapt and multitask: Manage multiple tasks simultaneously and quickly adapt to changing job requirements.

What We're Looking For

• Talented service representatives with one year of experience and notable achievements.
• Individuals comfortable with innovative technologies, including AI tools like ChatGPT.
• Bilingual proficiency in English and French is essential.
• Availability from 8 AM to midnight HNE, 7 days a week (40 hours per week).
• + Priority will be given to candidates available to work evenings and weekends.
• Previous experience in customer service at a contact center is a plus but not mandatory.

Why Cozey?

• Flexible work options: Work from home or enjoy our dog-friendly office—hybrid or fully remote according to your preferences!
• Competitive salary: Earn $50k annually with growth potential.
• Full-time benefits: 40-hour workweek with 3 weeks of vacation and full social benefits after 3 months.
• Inclusive and dynamic culture: Thrive in a workplace that values diversity and offers numerous career advancement opportunities.

Ready to take on a role where your work directly contributes to our mission of creating the best customer experience in the furniture industry? We're eager to meet dynamic individuals ready to grow quickly, both personally and professionally.

Join Cozey, where your professional journey is just beginning and opportunities are endless!

Please note that we may use AI-powered tools to support certain steps in our recruitment process, such as pre-screening applications and coordinating interviews. These tools help us focus on what matters most: getting to know candidates. All hiring decisions are made by people, and we are committed to maintaining a fair and inclusive process.