Customer Service Team Lead

WE are Bergeron!

A human and effective team that works in the pleasure , that's what WE offer you! Thanks to your engagement , you will have the opportunity to shine with high-quality products in an environment of sharing and kindness.

Do you like to support a team, build trust with customers, and contribute to a positive daily experience? We would be happy to welcome you to our team!

Under the responsibility of the Sales Director, the person holding the position coordinates the internal sales team and customer service team to ensure an effective, professional, and goal-oriented service. They act as a resource person for the team, support customer follow-ups, and collaborate with internal teams to promote a positive customer experience.

Your daily life among US

• Lead, support, train, and motivate the internal sales team and customer service team;
• Participate in the team's daily tasks while ensuring their coordination. Ex: prioritization, customer request tracking, deadline adherence, and internal communication fluidity;
• Act as a resource person for complex situations, complaints, and service challenges;
• Ensure the accuracy of information provided to customers regarding products, orders, deliveries, prices, and promotions;
• Collaborate with external sales and internal teams to ensure rigorous account and order tracking;
• Contribute to the development of internal sales, customer loyalty, and customer experience improvement;
• Act as a super user of the ERP system;
• Participate in the continuous improvement of tools, processes, and communication practices.

Skills to share with US!

• DEC in administration, commerce management, or related sales, customer service, or training;
• Relevant experience in coordination, supervision, or team leadership;
• Experience in customer service, internal sales, or sales support;
• Motivational leadership, strong communication skills, and customer service sense;
• Ability to manage priorities, solve problems, work collaboratively, and be rigorous;
• Good knowledge of Microsoft Office suite, particularly Excel;
• Knowledge of an ERP, CRM, or order management system, an asset.

Why choose US!

• A Monday to Friday schedule from 8:30 AM to 5:00 PM (40 hours per week guaranteed for the year);
• A REER with employer participation;
• Collective insurance, including telemedicine;
• A personal leave bank;
• A referral bonus;
• An employee assistance program (PAE);
• Possibility of telecommuting 1 to 2 days per week;
• Discounts on our cheeses and ice cream!
• Join the
• US!
• Since together,
• WE

are Bergeron!