Representative, Deductions and Collections

At Saputo, we serve the best by manufacturing high-quality products, investing in our people, and supporting communities worldwide. As one of the world's top ten dairy processors, we value contributions that matter and strive to foster an inclusive and growth-oriented work environment. Are you ready to give your best?

Job Overview

The Representative, Deductions and Collections will be responsible for managing one or more retailer accounts at the regional and national levels. Additionally, the role holder will provide support to the team lead in the day-to-day operations of the service. They will be responsible for collection activities, claim processing, and client deduction reconciliation within established deadlines.

We offer the possibility of telecommuting, at a frequency of one day per week, depending on organizational needs.

How You Will Contribute to Our Success

• Assist the team lead in all processes related to deduction reconciliation and service collection
• Provide support to the customer account team, as needed
• Be responsible for an assigned portfolio of customer accounts and ensure daily tracking of claims, invoices, and deductions
• Clearly document all relevant information related to customer accounts
• Ensure analysis and reconciliation of accounts within the assigned portfolio
• Identify problematic cases and resolve them or propose an action plan to the team lead
• Collaborate with sales, finance, customer service, and warehouse teams to ensure proper customer account management
• Produce various weekly and monthly reports
• Promote excellent customer service, both internally and externally
• Participate in achieving service goals and continuous improvement
• Perform any other related tasks
• You Are the Ideal Candidate If You Possess the Following Qualifications:
• College diploma in finance or a relevant field, or equivalent experience
• 2-4 years of experience in a similar role
• Strong attention to detail, organizational skills, solid analytical and decision-making abilities, autonomy, and initiative
• Ability to work independently and manage priorities
• Dynamism and strong work ethics
• Results-oriented and team spirit
• Knowledge of credit, collection, and deduction practices
• Knowledge of AS/400 systems, EDI, and customer portals (an asset)
• Excellent proficiency in Excel and Microsoft Office suite
• Functional bilingualism (French and English), both orally and in writing, essential since the role holder will need to communicate with clients and sales teams by phone and email in Quebec and across Canada. Most of the documentation received from retail accounts outside Quebec is only in English
• We Support and Care for Our Employees and Their Families by Offering:
• Generous and comprehensive group insurance;
• Collective pension plan with employer contribution;
• Telemedicine and employee/family assistance program;
• Employee stock ownership plan with employer contribution;
• Opportunity to contribute to a collective REER and CELI
• Paid vacation; sick, mobile, and volunteer leave;
• Training and development programs;
• Activities organized for employees and their families;
• Generous parental leave allowance;
• Saputo Flex program: flexible work environment (schedule/location/leave) according to department needs;
• Privileged discounts on our products.

Salary: $48,505 – $63,635

• Salaries may vary based on experience, education, skills, and training.
• AI Statements
• *All applications are carefully reviewed by our talent acquisition team.*
• *Artificial intelligence tools may be used for candidate screening.*
• *Artificial intelligence is not used to evaluate or select applications.*

In Canada, Saputo is a leader in cheese manufacturing and dairy and cream consumption processing, with a portfolio of well-known brands such as Dairyland, Armstrong, Neilson, Alexis de Portneuf, and others. Whether you specialize in manufacturing, operations, supply chain management, sales, quality assurance, or any other function, your role is an integral part of our success. You will make meaningful contributions while working with colleagues who genuinely care about your success and go the extra mile to help you.

The information contained in this document is provided for informational purposes only. All job openings offered by Saputo Inc. and all companies, corporations, partnerships, or other entities controlled by Saputo Inc. (collectively, "Saputo") through the Saputo website are subject to specific skill requirements. The skill requirements and desired experience are determined by Saputo, and all positions are subject to applicable laws, collective agreements, and regulations. The information on this site is provided without any warranty, express or implied, including, but not limited to, warranties of accuracy or completeness of the information presented on this site or in any link provided. Although Saputo endeavors to keep this site up-to-date, the information comes into effect at the time and date of posting. Confidentiality will be maintained at all times. Saputo subscribes to the principle of equity in employment. The information contained in this site is provided for informational purposes only and cannot lead to a legal consequence.

We favor equity in employment. Saputo strives to integrate diversity and inclusion into its activities and invites candidates from all backgrounds to join its family. Saputo welcomes and encourages applications from individuals with disabilities. Reasonable accommodations, up to undue hardship, are offered upon request to candidates participating in all stages of the selection process.