Technical Specialist (Digital Display)

Operations Department

Location: Montreal

At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a passionate team whose mission is to design unique customer experiences by offering powerful musical and digital solutions to businesses worldwide?

Our Customer Support team (division Stingray Business), based in Montreal, is currently looking for a Technical Specialist (Digital Display) who thrives in a constantly evolving environment. You will be the go-to technical escalation point for our Level 1 Customer Support Specialists, responsible for resolving a high volume of complex requests related to our digital display platforms.

If you excel in problem-solving, are known for your organization and ability to stay focused under pressure, we want to meet you!

Your Daily Tasks

• Handle and manage the resolution of a high volume of Level 2 support escalations.
• Act as the main point of contact for escalations and prepare work order quotes (SOW) before sending technicians.
• Investigate hardware and software issues independently, perform advanced troubleshooting of external players, SoC and LED screens, and manage firmware updates.
• Actively contribute to process improvement by creating and updating clear technical documentation to support the team.

*Note that your work schedule will be from Tuesday to Saturday, 9 AM to 5 PM, after your training period.

Technical Skills

• Practical experience in troubleshooting digital display equipment (multimedia players, commercial screens, SoC).
• Solid understanding of networking principles (TCP/IP, DNS, DHCP).
• Direct experience with digital display software (e.g., MagicInfo, Navori) required.
• Minimum of 2 years of experience in an advanced technical support role (Level 2).
• Proficiency in both French and English (written and spoken) is essential.

Personal Qualities

• Exceptional organization and meticulousness: You can structure your work to ensure flawless tracking of each case, even when dealing with numerous requests.
• Strong autonomy and proactivity: You are capable of taking initiatives and working efficiently with minimal supervision, taking full ownership of your cases.
• Remarkable adaptability: You are comfortable in an environment where priorities change quickly and can adjust your approach without difficulty.
• Excellent stress and priority management: You handle a large number of simultaneous requests without losing sight of the details, maintaining a calm and methodical approach.
• Strong analytical skills and a desire to learn and master complex technologies.

Life at Stingray

• A cool office in Montreal with the flexibility to work from home on Fridays
• Stingray Café with offered lunches and snacks every day
• Contribution to your OPUS card to facilitate your commutes
• Employee Stock Purchase Plan (with Stingray contribution)
• Full access to the virtual healthcare platform Dialogue
• Free weekly fitness classes
• Access to private consultations on nutrition and well-being
• Free language courses, training, access to the latest technologies and AI platforms to boost your productivity and creativity
• Summer hours
• Important milestones celebrated with our loyalty program
• 5@7 and lively social events
• And much more!

We use AI-powered tools to facilitate the initial review of applications. These tools do not replace human judgment: final decisions are made by our recruitment teams.

Stingray Group, headquartered in Montreal, is a leading company in the music, media, and technology industry, with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal, just a few minutes from the Lachine Canal bike path, an ideal spot for a lunch picnic or jog.

Stingray is committed to employment equity and strives to make our workforce representative of the communities we serve and work in. Women, Indigenous peoples, people with disabilities, and visible minorities are encouraged to apply and identify themselves so we can work towards full representation of these groups within our company.

Not the right job for you? Visit jobs.stingray.com, we are always looking for new talent!