Member and Client Experience Advisor

The work mode for this position is full-time on-site.

The Caisse Desjardins du Nord de Sherbrooke is looking for a Member and Client Experience Advisor to support its clientele. What will be your role? As... you are responsible for providing a positive experience to members and clients. You welcome them, listen to them, and guide them through their financial needs, while introducing them to the cooperative values of Desjardins. You advise them on their transactions, propose suitable solutions, and promote the products, services, and digital channels. You identify business opportunities and direct them to the appropriate experts. As an ambassador for digital tools, you guide members in their use, ensure security, and oversee the smooth conduct of transactions. More specifically, you will be tasked with:

• Supporting members and clients in their operations and transactions, identifying opportunities to inform them about existing applications and technological tools, enabling them to be more autonomous in these activities.
• Contributing to business development and maintaining business relationships through service delivery and activities.
• Supporting members and clients who have been victims of fraud or irregularities and ensuring they are directed to designated partners.
• Staying informed about new developments related to standards, products, or services in your field of activity.
• Complying with rules of conformity, security, and risk management.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that ensures a predictable and stable income throughout retirement
• Collective insurance plan including telemedicine services
• Reimbursement of health, well-being, and telework equipment expenses
• *Benefits are subject to eligibility criteria.*
• #LI-Onsite

What you will bring to the table

• High school diploma (DES)
• Minimum of two years of relevant experience
• Please note that other combinations of education and relevant experience may be considered
• French language proficiency required
• Knowledge of all Desjardins products and services related to current and convenience
• Knowledge of all Desjardins products and services for Caisse members and those offered by Desjardins Entreprises centers, components, distribution networks/channels, and competitors
• Knowledge of data integration into systems
• Knowledge of security measures, legal framework, and internal control
• Knowledge of the philosophy and operation of a financial services cooperative
• Knowledge of operational procedures related to convenience products and services and automated and assisted transactions
• Knowledge of service standards
• Availability for travel within the Caisse Desjardins du Nord de Sherbrooke service centers
• Availability from Monday to Friday including one evening

Appreciate differences, Learn with agility, Communicate effectively, Be customer-oriented, Be action-oriented, Master technology, Adapt to situations Equity, diversity, inclusion, and accessibility

At Desjardins, we believe in equity, diversity, and inclusion. We are committed to welcoming all individuals, considering and valuing them for who they are, enriching ourselves from their differences and uniqueness, and, most importantly, offering them a work environment where they will thrive. For us, discrimination, in any form, is a zero-tolerance policy! We believe that our teams should reflect the diversity of our members, clientele, and the communities we serve.

If you need assistance to make the recruitment process or the position more accessible, please let us know. Accommodations will be provided to those who request them at any stage of the recruitment process.

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Union (if applicable)

Job Family

Member and Client Services - Sales (GF)

Job Posting End Date 2026-08-4