Fraud Prevention Analyst

Presence: Hybrid

Category: Professional

Contract Type: Permanent A career as a Fraud Prevention and Detection Analyst at Banque Nationale is about leveraging your analytical skills and decision-making abilities to manage fraud risks on a daily basis. In this role, you work collaboratively with various teams to ensure continuous improvement in performance.

Your Role

• Respond to calls and contact our clients
• Analyze payment card-related alerts
• Make appropriate decisions to reduce fraud-related losses
• Provide ideas to help our teams continuously improve our performance
• Conduct secondary analysis on fraud investigations
• Your Team:

The center operates 24/7, seven days a week. You will hold a full-time position of 37.5 hours per week. You must be available to work from 7:00 AM to midnight, Monday through Sunday.

Join our team, where we value curious, committed, and passionate people who help us progress in achieving our mission: reducing the impact of fraud and making a positive difference in people's lives.

Your onboarding includes on-site training that allows you to experience the environment of a call center and get to know your colleagues. You will have the opportunity to grow within a human-centered organization that prioritizes employee well-being and professional development.

Requirements

• High school diploma
• Experience in fraud prevention and detection, preferably in payment cards
• Knowledge of current trends in banking and consumer fraud
• Customer service experience
• Knowledge or experience in call centers
• Your Benefits:

In addition to competitive compensation, we offer a range of flexible benefits to support your well-being and that of your family, including:

• Comprehensive health and wellness program with numerous options
• Flexible group insurance
• Generous retirement plan
• Employee stock purchase plan
• Employee assistance program
• Preferred banking services
• Community involvement
• Telemedicine services
• Virtual sleep improvement clinic

We offer an evolving offer that attends to trends, your needs, and those of your loved ones.

Our dynamic work environments and modern collaboration tools create a pleasant employee experience. We value the ideas of our team members. Whether through our surveys or programs, continuous dialogue and feedback are encouraged.

The Boldness to Act in a Human Environment:

We are a human-sized bank that stands out for our boldness, entrepreneurial culture, and passion for people. We exist to make a positive impact on people's lives. Our core values of collaboration, agility, and power to act inspire us. Inclusion is at the heart of our commitments. We aim, as much as possible, to provide an obstacle-free and accessible work environment for all employees.

We strive, within the means available to us, to provide accessibility measures during the recruitment process. If you need accommodations, please let us know during your initial interactions with us. We welcome candidates from all backgrounds and would like to know what you can bring to our team.

Join us!

Other languages required: English, French

Skills: Learning agility, Client-focused, Communication, Compliance, Listening, Emotional intelligence, Problem-solving, Responsibility, Teamwork