Administrative Agent - Various Clinical Sectors

Mandate

The CHUM is an innovative and human university hospital, serving patients and the network. It offers the best specialized and superspecialized care to the entire Quebec population. Thanks to its unique expertise, research, and innovations, the CHUM improves the overall health of the population. The CHUM community is driven by boldness, nourished by continuous learning, united by collaboration, and guided by compassion. Working at the CHUM means being part of a dynamic, human, and committed team where everyone contributes to the excellence of care and the advancement of knowledge, for the benefit of the population of all of Quebec.

The CHUM is currently looking for administrative agents to join its great team. We currently have several full-time replacements to fill. We offer placements on the waiting list.

As an administrative agent, you will have the opportunity to work in different sectors, including within care units, outpatient clinics, laboratories, admission, radiology, customer contact center, appointment center, and archives.

You will have the opportunity to assist one or more professionals or a team in their administrative and professional functions. You will be responsible for the tasks related to the preparation and processing of files or data requiring specific knowledge.

Depending on your sector of assignment, you may be called upon to, for example:

• Welcome and direct visitors and users;
• Receive and direct telephone calls, using computerized systems, paging systems, and public address systems as needed;
• Coordinate appointments, admissions, leaves, transfers, exams, and consultation requests;
• Prepare files and complete forms;
• Perform computer data entry, digitization, filing, and reproduction of documents;
• Ensure communication between different intervenors and services;
• Order office supplies and materials.

Requirements

High school diploma (DES) or equivalent recognized by the Ministry of Education of Quebec (MEQ) OR equivalent of studies completed outside Quebec issued by the Ministry of Immigration, Diversity and Inclusion (MIFI).

Relevant experience to the job, an asset.

Basic computer skills (test to validate).

Good communication skills, marked aptitude to work in a team, autonomy, and ability to manage stress well.

Candidates will be subject to pre-selection tests (Excel, Word, French, and typing speed).

Required Availability

You must be available to work full-time (35 hours/week) on the day shift (from 6:00 AM) and also on the evening shift (until midnight).

Night shift availability is also required for some sectors, so it is an asset.

Your availability must include one weekend every two weeks.

QUALITIES AND COMPETENCIES SEEKED

• Autonomy, sense of responsibility
• Collaborative spirit and teamwork
• Creativity and innovative spirit
• Capacity for influence
• Customer service orientation and partnership
• Analytical and synthetic spirit
• Adaptability and tolerance for ambiguity

Why choose the CHUM

• A stimulating work environment where teamwork and conviviality are important;
• 4 weeks of paid vacation after 1 year of full-time work
• 13 paid holidays
• 9.6 paid sick days, redeemable in December of each year
• Defined benefit pension fund
• Collective insurance regime
• Metro Champ de Mars station connected to the CHUM by a tunnel

We thank all those who apply, but we will only communicate with those selected for a test or interview.

Diploma obtained outside Quebec: We require the comparative evaluation of studies issued by the Ministry of Immigration, Francization, and Integration: https://www.quebec.ca/immigration/travailler-quebec/faire-reconnaitre-competences-acquises-etranger/obtenir-evaluation-comparative.

It is "essential" to attach your CV to this form for your application to be considered

Access to Employment Equality

In accordance with the Employment Equality Act, all health and social services establishments apply an employment equality program. Therefore, individuals from the targeted groups (woman, Indigenous, visible minority, ethnic minority, and person with a disability) are encouraged to submit their applications. Additionally, accommodation measures may be offered to persons with disabilities based on their needs. Depending on the context, the masculine or feminine gender used in the postings refers to both women and men.