Become a Global Customer Relationship Ambassador (French/English) — 100% Remote Work

Tired of traditional customer service? At TalentPop App, we're changing the game. We believe every interaction is an opportunity to make an impact. That's why we're propelling our international team to new heights and are looking for elite francophone professionals ready to transform support assistance into a memorable premium experience.

If you speak fluent French and English, enjoy solving logistical puzzles, and seek the freedom of an international career from your home, your place is with us!

CRUCIAL STEP FOR YOUR APPLICATION:

Our recruitment team receives many applications. To join our fast evaluation process, make sure to check BOTH "French" AND "English" in the spoken languages section at the top of your application form. Without this, our system won't be able to process your profile!

Your Daily Impact

• Elevate Customer Experience: Guide, advise, and support users with empathy across digital channels (email, live chat, and calls).
• Drive Resolutions: Diagnose order, account, or delivery issues and provide swift, human, and precise solutions.
• Embrace the Brand: Translate TalentPop App's values into concrete solutions to offer a service level that sets us apart from the competition.
• Master Data: Map and rigorously document every exchange on our CRM platforms to optimize the customer journey.

The Ideal Profile

• Absolute Bilingualism: Perfect mastery of French (C1/C2 level) and excellent professional fluency in English.
• Practical Experience: At least 1 year of successful experience in the customer service universe (remote work, contact center, e-commerce, or BPO environment).
• Tech Savvy: You learn quickly and naturally master digital tools and CRM environments.
• Soft Skills: Sharp attention to detail, impeccable organization, and a natural ability to defuse complex situations with a smile.
• Nomadic Team Spirit: Autonomous, proactive, and perfectly comfortable in a remote work ecosystem.

Technical Requirements

• A stable high-speed internet connection (minimum 25 Mbps for download and upload).
• A personal computer (PC or laptop) equipped with an Intel i5 (or equivalent) processor and a minimum of 8 GB of RAM.
• A quiet, isolated, and professional workspace at home, suitable for client calls.
• A high-quality audio headset with a noise-reducing microphone.

Why Choose TalentPop App?

• 100% Permanent Remote Work: Say goodbye to commutes and hello to a better work-life balance.
• Career Growth: A long-term development plan with regular training to help you climb the career ladder.
• Benefits Package: Accrued paid time off and a monthly health allowance (depending on your location).
• Recognition Culture: Performance bonuses and attractive bonuses to reward your added value.
• Global Team Spirit: You join a welcoming, transparent, and growth-oriented community.

**Ready to give your remote career a new boost? Join the TalentPop App adventure today and let's reinvent international customer relationship standards together!