Student Services Agent – Reception and Administrative Support

College Canada is seeking a Student Services Agent to join its team at the Royal Campus, located in Montreal.

The selected individual will be responsible for welcoming students, visitors, and individuals interested in the institution's programs. They will also perform various administrative tasks and follow up with potential students using the institution's Customer Relationship Management (CRM) system.

This position is suitable for a professional, organized, and welcoming individual comfortable communicating in both French and English. The ideal candidate should be able to manage multiple requests simultaneously while providing courteous and efficient service.

Responsibilities

• Welcome students, visitors, and individuals interested in the programs;
• Answer phone calls, emails, and in-person requests;
• Provide general information about programs, schedules, services, and procedures;
• Direct requests to the appropriate service or team member;
• Take messages, schedule appointments, and ensure necessary follow-ups;
• Maintain the reception area clean, organized, and professional;
• Receive, verify, digitize, file, and forward various administrative documents;
• Enter and update information in files and administrative systems;
• Contact individuals interested in the programs by phone or email;
• Perform follow-ups as scheduled using the institution's CRM system;
• Accurately document phone calls, emails, follow-ups, and status changes in the CRM;
• Schedule information sessions or appointments with admissions personnel;
• Answer general questions from potential students using approved information;
• Prepare lists, tables, reports, forms, communications, and other office documents;
• Collaborate with administration, teaching staff, and administrative teams;
• Participate in the smooth operation of the department's daily activities;
• Respect the confidentiality of student files and personal information.

Qualifications

• Excellent French language skills, both oral and written;
• Excellent English language skills, both oral and written;
• Experience in reception, customer service, administration, or a similar role;
• Comfortable with phone calls and follow-ups with interested parties;
• Familiarity with common computer tools;
• Ability to learn and use a CRM system;
• Excellent communication and interpersonal skills;
• Sense of organization and ability to manage multiple priorities;
• Autonomy, punctuality, reliability, and attention to detail;
• Professional appearance, courtesy, and discretion.

Experience in an educational institution, language school, student services, or admissions office is an asset.

Language Requirement

French is the working language. Excellent English language skills, both oral and written, are also required as the individual must regularly communicate with current and potential anglophone or international students, respond to their requests, and perform written follow-ups in English in the CRM.

Working Conditions

• Salary starting at $18.00 per hour;
• Work performed in person;
• Professional and multicultural school environment;
• Position combining student services, reception, administrative support, and request follow-up;
• Work location easily accessible in downtown Montreal.
• To Apply

Please submit your application and resume directly on Indeed. Candidates whose applications are selected will be contacted for the next stage of the selection process.

Compensation: $18.00 to $20.00 per hour

Location: In person