Customer Service Agent

Job Category

Technician / Support

Job Status

Regular

Location

Montréal, Québec

Salary Range $49,033.00 - $73,900.00

Administrative Unit

Information Center Management

Job Posting End Date 2026-08-20

Sites: Québec and Montréal

Passionate about service and equipped with an analytical mind, you know how to connect concepts and simplify complex information to make it accessible. Bilingual and customer-oriented, you will actively contribute to protecting the public by assisting consumers and financial sector professionals in their proceedings and clarifying sometimes complex situations involving various laws. Every interaction will be an opportunity to make a real difference — a role much broader than a simple call center.

Your Role

• Inform and assist consumers in their dealings with Quebec financial sector intervenors;
• Popularize legal information related to AMF-regulated activities, such as personal insurance, property damage insurance, mortgage brokering, securities, credit evaluation agencies, or deposit institutions;
• Guide consumers in their proceedings when they encounter a dispute with such an intervenor or witness a misconduct;
• Inform and assist intervenors and future Quebec financial sector professionals about their legal and regulatory obligations. This primarily includes representatives or applicants, financial and securities firms, insurers, mortgage brokers, and deposit companies.

Our Offer

• Be directly in contact with consumers and intervenors in the financial services industry for whom the quality of our listening and the relevance of our responses will have a significant impact;
• Evolve in a dynamic environment where mutual aid and team spirit occupy a central place;
• Evolve in an environment where questions are diverse;
• Join a team committed to accomplishing stimulating work, nowhere else, forward-looking, and meaningful;
• Develop your full potential through our highly qualified training and management teams to gradually be able to respond to the wide variety of question types posed by our different clienteles and advance in your career.

Your Skills and Expertise

• Be recognized for your learning capacity, versatility, and agility in problem-solving;
• Have a great capacity for analysis and synthesis;
• Master French and English, both orally and in writing;
• Demonstrate discernment and judgment in a context where demands are sometimes vague or ambiguous, by asking the right questions and appropriately guiding clients to the tools at their disposal;
• Hold a college diploma in administration, financial services and insurance, or law, or equivalent training;
• Possess at least two (2) years of work experience in a field related to the financial sector;
• Be comfortable with technological tools (CRM, online platforms) and capable of guiding a client remotely on a website or client space;
• Experience in a call center in a field related to financial services is considered an asset;
• Have good knowledge of policies, laws, and regulations related to the financial sector, including the Financial Products and Services Distribution Act and the Securities Act and their regulations is considered an asset.

A salary ceiling is available during employment when you have reached, for at least one year, the highest salary level. It is accessible by maintaining fully satisfactory performance during your annual performance appraisal, all following applicable rules.

Ready to take on the challenge? Send us your application and actively contribute to the AMF's mission. Since the AMF is subject to the French Language Charter, please send us your CV in French.

*The candidate whose application is selected must undergo a mandatory background and moral character check in connection with the job.* *Committed to encouraging diversity in all its forms and ensuring the respect of equal access to employment, the AMF invites members of visible minorities and ethnic minorities, Indigenous peoples, and people with disabilities to apply.* *If you need adaptation measures at any stage of the evaluation process, please let us know. Information received regarding this will be treated confidentially.* *For brevity, the masculine is used as generic and includes people of all genders.