Operations Director (Customer Experience)

Benefits and conditions tailored for you

• Full-time position, Monday to Friday midday;
• Flexible schedule and remote work policy;
• 4 weeks of accruable vacation;
• REER with employer contribution;
• Flex Benefit - 2% to invest in REER and/or mobile leave;
• Group insurance and telemedicine;
• Mobile leave;
• Holiday on your birthday;
• Health account;
• Employee and family assistance program;
• Free parking.
• Your Responsibilities
• Define and implement the CX strategy and business model of the Customer Service;
• Optimize processes, performance indicators, and operational practices to continuously improve results;
• Mobilize, coach, and develop your team to foster a culture of service and excellence;
• Act as a strategic partner with different teams to ensure a consistent and customer-centered experience;
• Lead cross-functional strategic projects, including digital transformation initiatives;
• Evolve customer journeys based on data, business intelligence, and customer needs;
• Manage the budget of your department and contribute to organizational objectives.
• Required Education, Experience, and Skills
• Bachelor's degree in administration, real estate management, or equivalent experience;
• 15 years of relevant experience, including 5 in management;
• Experience in real estate management, an asset;
• Legal skills, an asset.