Claims Expert - Route (Residential) - Saguenay

*Our teams are at the heart of everything we do. Together, we help people, businesses, and society move forward in good times and be resilient in difficult moments.* *Our promise to employees is what Intact promises in exchange for your commitment to living our values, giving your best, being open to change, and investing in your career. We promise to support you and offer development opportunities and performance-based financial benefits in a workplace where you can shape the future, succeed as a team, and grow with us.*

Compensation at Intact is more than just a paycheck.

• Flexible work arrangements and hybrid work model
• Possibility to buy up to five additional vacation days per year
• Other social benefits aimed at supporting your mental and physical well-being, including virtual healthcare, a wellness spending account, and more.
• Employee Stock Purchase Plan (ESPP) and other savings opportunities: up to 12% of salary, or more (inquire about the possibility of a guaranteed lifetime retirement income)
• Salary Scale (without limitation)
• 80,700 - 98,700
• Annual Bonus
• Target-based, based on the base salary, with a potential payout of up to
• double
• the target (based on individual employee performance and the company's financial results)
• For our promise to
• succeed as a team,

we share the fruits of our success with our employees through an annual bonus program and an Employee Stock Purchase Plan (ESPP), under which Intact contributes a portion corresponding to 50% of the net shares purchased by the employee.

Our retirement plans are flexible and offer long-term security for our employees after their careers. We are one of the few companies that always offer a defined benefit pension plan that guarantees a lifetime retirement income.

The salary of the selected candidate for this position will be determined based on a set of factors, including: professional experience, skills, anticipated contribution to the position, internal equity, etc. The salary scale presented above is for a 35-hour workweek and may apply to the majority of different candidate profiles, but we encourage candidates outside this salary range to apply.

About the Position

• We are looking for
• Claims Experts, Residential
• to join our
• Route

department.

Your career development matters to you and you have a thirst for learning and developing skills?

As a Claims Expert Route, you will play a central role in our main mission: helping people. You will be part of a passionate and diverse team of claims experts dedicated to helping clients get back on track after a claim.

Your empathy and exceptional skills will be valuable assets to our team. We will offer you stimulating opportunities to investigate and manage complex claims and losses in personal and business insurance.

What You Will Do

• Evaluate and analyze the information gathered, policy wording, and damages to determine what is covered in each situation.
• Assess the potential liability of the insured and third parties by consulting experts.
• Negotiate with clients, claimants, lawyers, and insurers to settle claims, within the limits of your authority.
• Manage on-site tasks on behalf of internal claims experts.
• Actively participate in the management of claims and work when the volume is high.
• Collaborate effectively with different teams, including evaluation, underwriting, and legal services.
• Ensure efficient cost management.
• Monitor current trends in insurance products and evaluation and investigation techniques and services.

What You Will Bring

• Hold a valid AMF license. (5A)
• Possess at least 3 years of experience as a Claims Expert Route, with a particular expertise in water or fire-related claims, as well as commercial.
• Demonstrate a passion for customer service and possess strong written and verbal communication skills.
• Be self-motivated and goal-oriented, capable of working in a rapidly evolving environment.
• Strong technological aptitude with excellent computer skills.
• Strong problem-solving and troubleshooting skills.
• Hold a valid driver's license and a clean driving record.
• Be able to travel on short notice.
• Be familiar with insurance products.
• Bilingual (French/English) – Necessary to handle claims from an anglophone clientele on a regular basis.
• Claims Expert Residential - Route - Indemnity - Claims - Experts - AMF - Telework
• #myReferrals3000 / #mesRéférences3000

This role is a new member of our growing team.

*Equal Employment Opportunity* *Respect is one of Intact's values. For us, this means seeing diversity as a strength. We strive to offer a workplace that is accessible where everyone feels valued, included, and encouraged to share their unique perspective.* *We encourage applications from individuals belonging to equity-deserving groups, including women, Indigenous peoples, people with disabilities, Black people, and members of the 2ELGBTQI+ community.* *As part of Intact's commitment to reconciliation, we acknowledge that we work, meet, and travel on territory that has been traditionally inhabited by the First Nations, Métis, and Inuit peoples, known today as Canada. This history spans several centuries and continues to evolve today.* *We have implemented policies aimed at ensuring equal access and participation for people with disabilities, among others, through workplace accommodations. An example of these policies is available upon request.* *If we can make the recruitment process more accessible for you, please let us know when we share a job opportunity with you. We will work with you to meet your needs.* *Review this page to learn more about our recruitment process and your candidate journey.* *If you are already working for Intact or belairdirect, please apply for this position on our internal career site.* *Please note that Intact does not offer sponsorship or support for immigration processes, including, but not limited to, closed work permits related to the company. Candidates must be admissible to work in Canada as of their start date and throughout their employment. Additionally, they remain solely responsible for maintaining their work eligibility.