National Rental Operations Coordinator – Team (Western Canadian Focus)

We are Canada's leading provider of telescoping forklifts and are experiencing significant national expansion. Working at Manulift means joining a team of passionate individuals and seeing that your daily actions have a direct impact on the company's success. We are recognized for offering innovative solutions that optimize the productivity and profitability of local businesses.

As part of our operations' evolution and to ensure optimal coverage across Canada, we are opening a permanent position for a Rental Operations Coordinator.

This role is part of the national rental team and directly contributes to the management and optimization of the fleet nationwide. The incumbent acts as a central point between sales, service, transportation, and partners to ensure the smoothness of operations, the prioritization of requests, and decision-making aligned with national objectives.

The position supports all Canadian operations, with a particular responsibility for covering the Western Canadian markets, including Alberta.

Hours: 10:00 AM to 7:00 PM (HE).

Main Responsibilities

• Coordinate rental, demo, loaner, and sublease requests nationwide;
• Prioritize requests based on availability, deadlines, and overall business value;
• Actively contribute to the national fleet management (allocation, availability, optimization);
• Ensure operational coverage at the end of the day for Western Canadian markets;
• Make quick decisions in highly constrained contexts (inventory, transportation, deadlines, customers);
• Manage exceptional situations (equipment shortages, billing discrepancies, special requests);
• Unblock complex situations by mobilizing the right stakeholders;
• Coordinate subleases with external partners (negotiation, follow-up, billing);
• Maintain rigorous tracking of active files and equipment returns;
• Ensure data integrity in the systems (P21, Salesforce);
• Collaborate closely with sales, service, and logistics teams across Canada;
• Perform any other related tasks.

Required Experience and Skills

• Experience in coordination within an operational environment (rental, logistics, service, or equivalent);
• Demonstrated ability to manage priorities in a high-volume environment;
• Strong operational judgment and capacity for autonomous decision-making;
• Ability to influence and mobilize different stakeholders without direct authority;
• Capacity to navigate ambiguity and manage non-standard situations;
• Rigor, organizational sense, and analytical mindset;
• Knowledge of Salesforce and P21 (asset) or ability to learn quickly;
• Bilingualism (advanced English required for interactions with Western Canada).
• **Why Manulift?
• Salary commensurate with your talent;
• Daytime hours from Monday to Friday;
• Telemedicine service on your first day (Telus Santé);
• Collective health insurance paid 75% by Manulift;
• Collective REER and RPDB;
• Participation in team activities, recognition nights, and family days;
• Allocation for physical activity;
• Possibility of internal advancement;
• Generous referral bonus up to $5,000 depending on the position.
• English proficiency is required due to the nature of the functions, which involve, among other things, communications with customers, suppliers, and/or partners located outside Quebec.