Sales Associate

Overview

Sales Associates at La Senza provide unparalleled, captivating, and brand-focused customer service to build customer loyalty and consistently increase sales and profits. They drive their own sales and associate hourly sales (VHPA), embody all expected sales behaviors, and demonstrate all the qualities required of La Senza Sales Associates. They embody our values and adopt behaviors that represent the brand.

Roles and Responsibilities

• Focus on building new and lasting customer relationships and providing an exceptionally satisfying shopping experience. Continuously promote La Senza's sales model by demonstrating confidence, passion, and expertise for the brand.
• Create a seamless, inspiring, and productive shopping experience by demonstrating product knowledge and building customer relationships to enhance the shopping experience. Build and maintain customer loyalty.
• Promote and demonstrate teamwork across all store areas to ensure seamless customer service.
• Process transactions, returns, and exchanges with precision and efficiency, and create a lasting impression on customers.
• Demonstrate knowledge and understanding of stock availability and customer demand, and provide information or feedback on merchandise to the store management team.
• Understand, adopt, and reinforce brand standards.
• Support and consolidate activities to ensure a safe work environment.
• Stay aware of loss prevention by supporting a culture of honesty and connecting customer service, associate engagement, and losses.
• Participate in replenishing the sales floor by preparing merchandise and ensuring items are correctly labeled according to markdowns, price increases, and promotions.
• Replenish inventory according to established standards to keep the store well-stocked and ensure visual displays are maintained according to applicable standards.

Skills

• Adhere to the company's mission
• Meet availability criteria, including evenings, weekends, and non-business hours.
• Be able to work as part of a team
• Have a genuine desire to provide excellent customer service
• Demonstrate exceptional listening skills and organizational and follow-up abilities
• Be able to approach customers and build meaningful relationships with them